At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage Help Desk tickets in a dynamic environment.
- Company: Join Holman, a company dedicated to rewarding careers and better lives for employees.
- Benefits: Enjoy health insurance, paid time off, tuition reimbursement, and a competitive salary.
- Other info: Flexible work schedule with opportunities for professional growth and development.
- Why this job: Be part of a supportive team that values diversity, equity, and inclusion.
- Qualifications: Bachelor's degree or NVQ Level 3 in IT, with experience in helpdesk support.
The predicted salary is between 32000 - 34000 £ per year.
At Holman, we exist to provide rewarding careers and better lives for employees and their families.
We hire, train, empower, and reward exceptional people.
Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better.
To be better, we have to do better, and to do better we must know better.
That's why we are listening, open to learning new things - about ourselves and each other.
We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported.
It's The Holman Way.
At Holman, your total compensation goes beyond your paycheck.
To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement.
- Below is a brief overview of these programs (programs may vary by country or worker type):
- Health Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- Retirement Plan
- Paid Time Off
- Tuition Reimbursement
We are looking for an enthusiastic IT Helpdesk Analyst to join our IT Services team at Holman UK.
Based from our Birmingham office , this permanent role forms part of a team providing on-site IT support five days a week.
The position requires office attendance three days per week , with flexibility around the days worked.
In return, we offer a competitive salary of £32,000 to £34,000 per annum , dependent on experience.
Key Responsibilities will include
- Provide comprehensive IT support to multiple locations, including diagnosing and resolving technical issues related to hardware (PCs, laptops, virtual machines, mobile devices) and company supported software.
- Manage and prioritize Help Desk tickets and email queues, ensuring timely resolution of IT support requests within established Service Level Agreements (SLAs), escalation parameters, and a positive customer experience.
- Supporting new starter IT onboarding for the Birmingham offices, preparing, and delivering properly configured hardware to meet individual job needs, and conducting inductions.
- Deploying new application software and perform upgrades following standardized procedures, collaborating with stakeholders to minimize disruption and ensure compatibility with existing systems.
- Document all technical activities, including troubleshooting steps, resolutions, and system configurations, to maintain accurate records and facilitate knowledge sharing within the IT team.
- Ownership and physical maintenance of the stockroom, including goods in delivery receipt. This includes manual handling requirements.
- Collaboration with vendors, Application Support, developers, and infrastructure teams to troubleshoot complex IT issues, elevate major incidents as necessary, and coordinate resolution efforts to minimize business impact.
- Maintain and update system documentation, operational procedures, and knowledge base entries to ensure accuracy and relevance for ongoing IT support operations.
- Monitor and manage application availability, capacity, and performance metrics, proactively identifying and addressing potential issues to maintain optimal system performance.
- Assist in the implementation and enforcement of IT security policies and procedures, ensuring compliance with data privacy regulations and safeguarding company IT assets.
- Participate in IT project initiatives, contributing to project planning, execution, and post-implementation reviews to achieve project objectives and deliverables effectively.
- Perform all other duties and special projects as assigned.
We are looking for candidates who have
Education & Technical Training
- Bachelor's degree or NVQ Level 3 in Computer Science, IT, or related field (or equivalent experience).
- Proficient with desktop applications; MCP certifications beneficial.
- Familiar with service desk platforms (Service Now preferred).
- Strong proficiency in MS Office (Outlook, Excel, Word, Power Point, Project, Visio, Share Point).
- Solid understanding of information security concepts, protocols, and best practices.
Relevant Work Experience
- Demonstrable experience supporting a corporate PC helpdesk, with additional desktop technologies experience considered beneficial.
- Skilled in diagnosing and resolving hardware and software issues across PCs, laptops, mobile devices, and enterprise applications.
- Experience with patching and software deployment; familiarity with Intune and Ninja One is a plus.
- Experience in information security with a solid working knowledge of GDPR, including policy development, audit activities, and compliance processes.
- Strong analytical capability: data collection, trend identification, anomaly detection, and process improvement.
- Experience improving analytics tools, methods, and workflows.
- Core Skills
- #J-18808-Ljbffr
IT Helpdesk Analyst employer: holmanautogroup
Holman UK is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Chippenham. With a strong focus on employee growth, we offer mentorship opportunities and support for professional development, ensuring our team members thrive while driving impactful change in fleet technology. Our hybrid working model promotes work-life balance, making Holman UK a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what holmanautogroup values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges holmanautogroup might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at holmanautogroup!
✨Direct Apply to holmanautogroup
Let's not forget to apply directly through the holmanautogroup website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Helpdesk Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at holmanautogroup.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at holmanautogroup. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at holmanautogroup
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
