Specialist Team Maintenance Controller

We are looking for a Fleet Maintenance Controller to join our Operations Team in Birmingham, UK. The role is permanent, with an annual salary of approximately £36,500, dependant on qualifications and experience. It offers a hybrid working model (3 days per week in office, Tuesday to Thursday) following successful completion of a probationary period.

Key Responsibilities

• Ensure costs are managed effectively, vehicle availability is maximised, and customers receive exceptional service.
• Manage authorisation requests promptly and accurately, validating work and applying correct pricing and labour times.
• Challenge vendors appropriately and input all relevant information into Holman systems with high accuracy.
• Control downtime, conduct quality work progression activities, and update systems clearly and accurately.
• Engage with customers regarding authorisation activities, deliver cost-effective solutions, and update them on work progress.

What We’re Looking For

Education & Training

• Technical vehicle-related qualifications such as City & Guilds or equivalent.
• Detailed knowledge of motor vehicle mechanics, preferably including HGV and ancillary equipment.
• Computer literacy with a working knowledge of Microsoft Outlook and Excel.
• Good knowledge of vehicle compliance requirements and the importance of maintaining compliance.

Relevant Work Experience

• Experience in a workshop environment or similar.
• Experience working within a team in an office setting.
• Proficiency with computers and Microsoft applications.

Planning, Organising & Managerial Knowledge

• Analytical and problem-solving abilities.
• Ability to multi-task consistently and accurately.
• Highly organised and able to manage multiple work-streams effectively.
• Structured, methodical work approach.
• Strong administrative and prioritisation skills.
• Collaborative, proactive, and dynamic approach.
• Initiative and common sense to find solutions.

Communicating & Influencing Skills

• Effective communication and rapport building with people at all levels.
• Ability to manage difficult conversations at a technical level.
• Active listening, asking clarifying questions when needed.
• Fast and accurate interpretation of information and appropriate action.
• Concise conveyance of information to relevant personnel.

What’s in it for you?

• 25 days annual holiday entitlement (+ 8 bank holidays)
• Floating day holiday in lieu of birthday
• Group personal pension plan
• Death in service insurance cover
• Critical illness insurance cover
• Free parking
• Health cash plan
• Partners in Excellence rewards – Partner of the Quarter, Partner of the Year, Bonus
• Free breakdown cover (eligible employees – service related)
• Long service awards, support for further education / employee development

The Need to Know Parts

• You must have the right to remain and work in the UK.
• You must disclose any previous convictions or cautions, including those considered 'spent'.
• We do not provide sponsorship for any of our advertised positions.

Equal Opportunity Statement

Holman UK is an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.