IT Helpdesk Analyst II

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type): Health Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program Retirement Plan Paid Time Off Tuition Reimbursement IT Helpdesk Analyst II Location: Birmingham HQ (near Birmingham Airport) Salary: c£30,000 (depending on experience) Type: Permanent, Full Time At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is driven by the desire to get it right every time and the recognition that there’s always room to be better. This commitment is why we actively listen, learn from each other, and strive continuously for greater diversity, equity, and inclusion—because we are stronger together. It is The Holman Way! We are currently looking for an IT Helpdesk Analyst II to join our growing UK team. This is an exciting opportunity to play a key role in our IT operations, providing both onsite and remote support across the business. The role will be based at our Birmingham office so please bear that in mind when applying. Key Responsibilities: Deliver first- and second-line support for end-user hardware and software issues, including desktops, laptops, mobile devices, and internal applications. Support customers using our information systems, such as the Driver App, via phone and email. Prioritise and manage Help Desk tickets and email queues, ensuring timely resolution within SLA targets. Deploy software and perform system upgrades in collaboration with stakeholders, minimising disruption. Maintain accurate documentation of issues, troubleshooting steps, and resolutions. Liaise with stakeholders to resolve issues and reduce operational impact. Assist in the implementation and monitoring of IT security policies and VPN access methods. Participate in IT projects, contributing to planning and execution. Remain current with industry trends, tools, and best practices. Perform other duties or special projects as assigned. Skills vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuouslyDriving What’s Right. Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr