Product Adminstrator - Telematics in Chippenham

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Retirement Plan
• Paid Time Off
• Tuition Reimbursement

We have an exciting opportunity that has arisen for a Telematics Product Administrator to join our growing Team here at Holman UK. This role will be based out of our HQ in Chippenham with the opportunity for hybrid working. This is a permanent opportunity.

Role Overview

• Job Role: Telematics Product Administrator
• Location: Chippenham HQ (Hybrid working available)
• Salary: £29,000
• Contract: Permanent

What You’ll Do

• Administer telematics products, supporting customer onboarding, account setup, system configuration, dashboards, and rule sets.
• Load vehicles into telematics platforms and Holman Insights; schedule reports, tasks, alerts, and customer specific configurations.
• Order telematics hardware (devices, harnesses, dashcams), raise POs, create/reconcile supplier payments and customer billing with Finance.
• Coordinate hardware delivery and installation with customers and third-party installers.
• Validate device–vehicle pairings (VIN/VRN/device checks); manage hardware additions, removals, and re installations.
• Provide Tier 1 support (login issues, device faults), raising Tier 2–3 tickets as needed.
• Maintain issue logs; liaise with internal teams (e.g., Finance for pricing/invoice queries).
• Ensure compliance with agreed processes and GDPR.
• Support sales and account management when SME is unavailable.
• Perform additional product administration (e.g., device transfers from other resellers).

What We’re Looking For

• Strong coordination, scheduling, and workflow management.
• Ability to manage POs, payments, logs, and structured admin processes.
• Good prioritisation across onboarding, hardware deployment, and support tasks.
• Confident stakeholder management (internal/external).
• Excellent communication and customer‑facing skills.
• Proficient with MS Office.
• Previous admin experience essential; automotive experience desirable.
• Full product/technical training provided.

Education and/or Training

• GCSEs/A‑Levels or equivalent, including English and Maths.
• Further education in Business Administration (desirable but not essential).
• Automotive Industry experience (preferred).
• Demonstrated ability to manage stakeholders and customers (preferred).

Benefits

Holman really knows how to roll out the welcome mat—with perks that show they value both your professional success and personal well-being.

• Work‑Life Balance & Wellness
• Fun Seasonal Events and Social Opportunities
• 26 days off a year + Bank Holidays to unwind
• Health Cash Plan to help cover every day medical expenses
• Free onsite bi‑weekly yoga to recharge mind and body
• Free onsite massage with a qualified therapist
• Bonus scheme — because we believe in sharing success
• Social Events and Long Service Awards together with Leadership Recognition
• Career Development Support with training and advancement opportunities

If this sounds like the role for you then we look forward to welcoming your application! If you are a current Holman employee and wish to apply for this role, please notify your current line manager of your application.

The need-to-know parts:

• You must have the right to remain and work in the UK.
• You must tell us about any previous convictions or cautions including any deemed as 'unspent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.
• Please also be aware we do not provide visa sponsorship for any of our positions advertised.

Equal Employment Opportunity Statement

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.