Order Specialist - Vehicle Acquisition x2 in Chippenham

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Retirement Plan
• Paid Time Off
• Tuition Reimbursement

We have an exciting opportunity for x2 Order Specialists - Vehicle Acquisition to join our Leasing Team here at Holman UK. This role will be based in our HQ in Chippenham, with the opportunity for hybrid working (3 days per week in the office). This is a permanent opportunity, and we are looking to pay circa. £30,000 per annum, depending on experience.

Key Responsibilities include:

• Provide Lease quotations to support the New Business Sales teams and customers
• Manage the end-to-end vehicle ordering process, from order initiation and confirmation through to delivery and closure, ensuring regular customer updates
• Oversee and maintain orders within the bespoke online vehicle ordering system
• Support the resolution of customer complaints relating to vehicle acquisition in collaboration with the Quality Team
• Take ownership of customer relationships for bulk or new orders
• Carry out general administrative duties, including responding to customer enquiries, resolving issues or escalating where appropriate
• Manage the vehicle return process, ensuring clear communication and updates to customers throughout
• Support the Sales & Marketing Team with bid proposals
• Liaise with vehicle and equipment suppliers to support operational delivery

We are looking for candidates who have:

• Experience working within fleet requirements, ideally within a dealership, fleet management, or a similar environment
• Strong working knowledge of Microsoft Excel
• Proven experience in data manipulation, reporting, and analytical problem-solving using Excel
• Demonstrable commitment to high levels of accuracy and attention to detail
• Comfortable working in a process-driven environment and motivated to develop subject matter expertise
• Strong problem-solving skills with the ability to see tasks through to completion
• Confident and assertive communicator, with the ability to adapt style for customers, colleagues, suppliers, and stakeholders
• Excellent questioning and active listening skills, with the ability to gather and interpret accurate information
• Ability to prioritise effectively, manage workload, and consistently meet tight deadlines

What’s in it for you?

• Work-Life Balance & Wellness: 26 days off a year + Bank Holidays to relax and recharge.
• Health Cash Plan to help cover everyday medical expenses.
• Free onsite bi-weekly yoga
• Free onsite massage with a qualified therapist
• Financial Security: Group Personal Pension Plan to help you plan for the future.
• Bonus Scheme because we believe in sharing success.
• Growth & Recognition: Career Development Support with training and opportunities for advancement
• Fun seasonal events and social opportunities
• Recognition and rewards through our Partners in Excellence programme

If this sounds like the role for you then we look forward to welcoming your application!

If you are a current Holman employee and wish to apply for this role, please notify your current line manager of your application.

The need-to-know parts:

• You must have the right to remain and work in the UK.
• You must tell us about any previous convictions or cautions including any deemed as 'unspent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.
• Please also be aware we do not provide visa sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.