Fleet Downtime Controller: Repairs & Vendor Liaison in Chippenham

Join our growing Maintenance Team in Holman UK. You will travel to our Chippenham offices Monday‑Friday for the first 3‑6 months for training, then work hybrid. This is a permanent role with a salary of £28,000 per annum.

Key Responsibilities

• Manage vehicle off‑road (VOR) follow‑up progression and updates.
• Oversee progress follow‑up and updates.
• Manage in‑flight repair jobs within the Masterserve and dealership networks.
• Reduce time a vehicle or asset spends off‑road by challenging vendors and exploring alternative options.
• Review and pursue alternative repair methods such as alternative parts supply.
• Identify trends and escalating network performance concerns to Vendor Management.
• Liaise with manufacturers on repairs where technical assistance is needed.
• Raise and manage manufacturer cases for back‑order parts and loss‑of‑use claims or replacement vehicle requests.
• Proactively chase customers waiting for authority.
• Arrange vehicle movements when the repair network lacks capability or capacity.
• Process rental off‑hire when a VOR event closes.
• Handle incoming VOR calls from customers, suppliers and manufacturers.
• Follow up events after a no‑fixable roadside event.
• Hold customer VOR calls where applicable.
• Communicate VOR updates to stakeholders and the business.
• Escalate concerns to technical colleagues or team leader where appropriate.
• Perform all other duties and special projects as assigned.

Qualifications

• Experience in the motor industry; knowledge of vehicle/engine repairs, diagnostic processes and garage procedures is desirable, but not essential.
• Ability to diagnose and repair vehicles and follow safety instructions; desirable but not essential.
• Experience in a similar role.
• Strong diagnostic and problem‑solving skills.
• Ability to read, interpret and transcribe data for accurate record‑keeping.
• Ability to read service and repair manuals and work orders.
• Experience working in a pressurised environment, maintaining composure, empathy and professionalism.
• Comfortable working to targets and deadlines.
• Excellent customer service skills.
• Attention to detail and commitment to quality work.

Benefits

• 26 days off a year plus bank holidays.
• Health Cash Plan for everyday medical expenses.
• Free onsite bi‑weekly yoga.
• Free onsite massage with a qualified therapist.

Financial Security

• Group personal pension plan.
• Bonus scheme.

Growth & Recognition

• Career development support with training and advancement opportunities.
• Fun seasonal events and social opportunities.
• Recognition and rewards through the Partners in Excellence programme.

The need‑to‑know parts

• You must have the right to remain and work in the UK.
• You must disclose any previous convictions or cautions including unspent ones at the time of application.
• We do not provide visa sponsorship for advertised positions.

Equal Employment Opportunity

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.