Customer Service Advisor in Chippenham

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and to be better by doing better and knowing better. We strive for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. Holman offers benefits to position you for success and provide a rewarding career and better life for you and your family; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type).

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Retirement Plan
• Paid Time Off
• Tuition Reimbursement

What Will You Be Doing?

• Making a difference by taking calls from customers who need help with their company vehicles—whether it’s organizing a service, arranging maintenance, or handling a breakdown.
• Coordinating with suppliers to book services, repairs, and recovery vehicles—courtesy vehicles or rental vehicles.
• Providing top-tier customer service by keeping everyone updated on progress, and handling any issues with a smile.
• Being a team player by stepping up to support the Driver Support Team and assisting with ad-hoc tasks to keep everything running smoothly.

What Are We Looking For?

• 1+ years of customer service experience in a call or contact centre environment.
• Someone who thrives in a fast-paced, target-driven environment—deadlines and KPIs don’t make you panic.
• Bonus points if you have experience in the motor industry, but it’s not a dealbreaker!

What’s in it for you?

• 26 days of holiday (+8 bank holidays) to relax and recharge.
• A Group Personal Pension Plan to help you plan for the future.
• Death in Service and Critical Illness insurance.
• Free parking and a Health Cash Plan.
• Profit-sharing annual bonus.
• Recognition and rewards like Partner of the Quarter/Year awards!
• Free Breakdown Cover for those ‘just in case’ moments (eligible employees – service related).
• Career development support to help you grow—whether it’s additional training or more responsibilities + Long Service Awards.

Additional information:

• If you are a current Holman employee and wish to apply for this role, please notify your current line manager of your application.
• You must have the right to remain and work in the UK.
• You must tell us about any previous convictions or cautions including any deemed as “spent”. These will not necessarily exclude you from employment, but they must be declared at the point of application.
• We do not provide visa sponsorship for any of our positions advertised.
• Holman is an equal opportunity workplace that seeks to recruit, develop and retain talented people from a variety of backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and other groups that could bring diverse perspectives to our business.