Corporate Account Manager in Chippenham

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Retirement Plan
• Paid Time Off
• Tuition Reimbursement

We have an exciting opportunity that has arisen for a Corporate Account Manager to join our Client Relations Team here at Holman UK in a permanent full-time position. This role will be based out of our HQ in Chippenham with the opportunity for hybrid working. The salary for this role will be £37,000 to £42,000, depending on experience.

As a Corporate Account Manager, you'll manage a portfolio of customers, acting as their main point of contact and trusted advisor. You'll be responsible for building strong relationships, ensuring excellent service, retaining customers, and identifying opportunities to support their growth. You will also work closely with internal teams, champion the customer experience, gather and share customer feedback, and use data and insights to provide recommendations that help customers achieve their business goals.

Key Responsibilities:

• Own and develop relationships with an assigned portfolio of customers, acting as the primary contact and trusted advisor.
• Drive customer satisfaction, retention, and account growth by identifying opportunities to increase customer value, service adoption, and product penetration.
• Build strong relationships with key stakeholders, including senior leaders and C-suite audiences, and develop effective engagement plans.
• Lead contract governance activities, including renewals, performance reviews, risk management, and escalations.
• Manage customer concerns and service issues, ensuring timely resolution, adherence to agreed SLAs, and a positive customer experience.
• Use customer, operational, and commercial data to identify trends, risks, opportunities, and recommendations for improvement.
• Deliver Strategic Partnership Reviews (SPRs) and Quarterly Business Reviews (QBRs), providing clear insights and value-driven recommendations.
• Use industry knowledge, market insights, and product expertise to provide strategic recommendations and identify opportunities to enhance customer value.
• Champion Voice of the Customer programmes, turning feedback into continuous improvement initiatives at Holman.
• Align and coordinate internal teams to ensure customer priorities are understood and successfully delivered.
• Act as the customer advocate within the business, promoting accountability and a customer-focused culture.

We are looking for people who have:

• Minimum of 5 years' experience in fleet, automotive, or a similar B2B account management environment.
• Proven track record of managing complex corporate customer relationships and retaining key accounts.
• Strong relationship management and commercial skills, with experience developing customer plans, identifying growth opportunities, and managing renewals.
• Confident communicator with the ability to influence and present to senior stakeholders, including C-suite audiences, and build long-term customer partnerships.
• Strong analytical skills with the ability to interpret data, identify trends, and turn insights into clear, compelling recommendations that drive customer outcomes.
• Excellent presentation, facilitation, and stakeholder management skills.
• Experience managing escalations, complaints, and service improvements, with the ability to handle challenging situations and competing priorities in a fast-paced environment.
• Proactive, customer-focused, and accountable, with a commitment to delivering exceptional customer experiences.
• Degree, professional qualification, or relevant industry accreditation desirable.
• Willingness to travel regularly to customer and company locations, including occasional overnight stays.

What’s in it for you?

• Work-Life Balance & Wellness: 26 days off a year + Bank Holidays to relax and recharge.
• Health Cash Plan to help cover everyday medical expenses.
• Free onsite bi-weekly yoga.
• Free onsite massage with a qualified therapist.
• Financial Security: Group Personal Pension Plan to help you plan for the future.
• Bonus Scheme because we believe in sharing success.
• Growth & Recognition: Career Development Support with training and opportunities for advancement.
• Fun seasonal events and social opportunities.
• Recognition and rewards through our Partners in Excellence programme.

If this sounds like the role for you then we look forward to welcoming your application!

If you are a current Holman employee and wish to apply for this role, please notify your current line manager of your application.

The need-to-know parts:

• You must have the right to remain and work in the UK.
• You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.
• Please also be aware we do not provide visa sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.