Rental Support Representative in Birmingham

# **Rental Support Representative****Holman UK | Permanent | £32,500 per annum | Hybrid working after your first 6 months** We have an exciting opportunity for a **Rental Support Representative** to join our growing team here at Holman UK. For your first 6 months, you’ll work in the office five days a week. After that, you’ll move to our hybrid model: Tuesday to Thursday in the office, and Monday and Friday working from home. Please bear this in mind when applying. In this role, you’ll deliver a high standard of customer service and operational support across the vehicle rental process. You’ll be a key point of contact for customers, suppliers and internal stakeholders, making sure rental requirements are fulfilled efficiently, accurately and in line with agreed service levels. You’ll support vehicle bookings, supplier relationships, customer reporting, compliance activities and issue resolution, while delivering a positive customer experience. ## **About Holman**Here at Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That is why we are listening; open to learning new things – about each other and ourselves. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It is The Holman Way! ## **Key Responsibilities*** Act as the main link between customers and suppliers, responding to enquiries promptly and professionally and keeping everyone updated throughout the rental process.* Process and administer vehicle rental bookings accurately and on time, in line with agreed service levels.* Maintain accurate records on our business systems and prepare customer reporting.* Follow compliance procedures and quality standards, and suggest improvements to the way we work.* Investigate and resolve customer complaints and service issues, taking ownership through to resolution.* Escalate any concerns to the department Team Leader.* Carry out ad hoc tasks as required by the business. ## **What are we looking for?**We’re looking for someone with a positive, confident and approachable communication style who can adapt to customers, colleagues, suppliers and other contacts. As part of a small team, you’ll take ownership, think creatively and deal independently with a variety of situations. You’ll act as the link between our suppliers and our customers, using excellent questioning and listening skills to gather accurate information and deliver a great customer experience. **Essential*** Experience working in a customer service, administration, rental, fleet or operational support environment.* Experience managing customer and supplier communications, handling enquiries and resolving issues in a professional manner.* Experience maintaining accurate records and working with business systems.* Working knowledge of Excel.* Excellent written and verbal communication skills, including strong questioning and listening skills.* Strong attention to detail and accuracy.* Ability to take ownership and work independently as part of a small team. ## **Desirable*** Experience within the vehicle rental, fleet management or automotive sector.* Experience investigating and resolving service-related complaints.* Experience working to service-level agreements and operational performance targets. ## **What’s in it for you?*** 25 days’ annual holiday entitlement (plus 8 bank holidays)* Group Personal Pension Plan* Death in Service insurance cover* Critical illness insurance cover* Health cash plan helping with the costs of medical, dental and optical treatment* Partners In Excellence rewards – Partner of the Quarter, Partner of the Year and bonus* Floating day holiday in lieu of birthday* Free parking* Free breakdown cover (eligible employees – service related)* Long service awards* Support for further education and employee development **If this sounds like the role for you then we look forward to welcoming your application!** ## **Important Information*** You must have the right to remain and work in the UK.* You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment but they must be declared at the point of application.* Please also be aware that we do not provide sponsorship for any of our advertised positions. We want to positively encourage differences within Holman UK and believe they are critical to our success as a company. Holman UK is proud to be an equal opportunities employer that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives and skills. We encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, armed forces veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. If you need any reasonable adjustments during the application process, please let us know. #J-18808-Ljbffr