At a Glance
- Tasks: Assist customers with vehicle services and repairs while providing exceptional support.
- Company: Join Holman, a leading automotive service organisation with a commitment to employee growth.
- Benefits: Enjoy 25 days holiday, health plans, pension, and opportunities for further education.
- Other info: Hybrid working available after six months; dynamic team culture focused on diversity and inclusion.
- Why this job: Make a difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28000 - 28000 £ per year.
At Holman, we exist to provide rewarding careers and better lives for employees and their families.
We hire, train, empower, and reward exceptional people.
Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better.
To be better, we have to do better, and to do better we must know better.
That’s why we are listening, open to learning new things – about ourselves and each other.
We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported.
It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck.
To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement.
- Below is a brief overview of these programs (programs may vary by country or worker type):
- Health Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- Retirement Plan
- Paid Time Off
- Tuition Reimbursement
Here at Holman, we exist to provide rewarding careers and better lives for employees and their families.
We hire, train, empower, and reward exceptional people.
Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better.
To be better, we have to do better, and to do better we must know better.
That is why we are listening; open to learning new things – about each other and ourselves.
We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported.
It is The Holman Way!
- We have an exciting opportunity that has arisen for
- Driver Care Fleet Adviser (Maternity Cover) to join our growing
- Operations
Team here at Holman UK.
This role will be based out of our Birmingham office near the NEC, with the opportunity for hybrid working, following a 6-month review period, details of which will be discussed at interview.
This is a temporary 12-month opportunity, and we are looking to pay circa £28,000 per annum.
We are looking for someone with a positive, confident, and approachable communication style, with the ability to adapt to accommodate customers, colleagues, suppliers and other contacts.
You must be able to deal with a variety of situations with diplomacy whilst remaining calm and maintain a consistently professional telephone manner when dealing with internal and external calls.
You will need excellent questioning and listening skills with an ability to assimilate accurate information.
Key Responsibilities will include
- Take incoming calls from customers who wish to organise service, maintenance and repairs for their company vehicles
- Receive calls from customers who have broken down
- Organise and book service, maintenance and repairs with the appropriate suppliers
- Ensure that recovery vehicles are organised promptly
- Organise courtesy vehicles or make first arrangement for rental vehicles
- Schedule other ancillary services as required
- Keep customers and other interested parties informed of progress
- Escalate any concerns to the department Team Leader
- Ad hoc tasks as required by the business
What are we looking for?
- Experience of working within a customer service-related role is essential, ideally in a service or contact centre environment
- Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations
- A good general level of education is required
- Sound administrative skills are essential
- Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to
- use Microsoft Word, Excel and Outlook to an intermediate level
- Comfortable working to targets and deadlines
- Experience in the motor industry is desirable, but not essential
What’s in it for you?
- 25 days annual holiday entitlement (+ 8 bank holidays)
- Floating Day Holiday in lieu of Birthday
- Group Personal Pension Plan
- Death in Service insurance cover
- Critical illness insurance cover
- Free parking
- Health cash plan helping with the costs of medical, dental and optical treatment
- Partners In Excellence rewards – Partner of the Quarter, Partner of the Year, Bonus
- Free Breakdown cover (eligible employees – service related)
- Long Service Awards, Support for further education / employee development.
The need to know parts
- You must have the right to remain and work in the UK.
- You must tell us about any previous convictions or cautions including any deemed as ‘spent’.
These will not necessarily exclude you from employment but they must be declared at the point of application.
- Please also be aware we do not provide sponsorship for any of our positions advertised.
Holman is a global automotive leader that serves both commercial and consumer clients The Holman Wayby always doing the right thing for our people, our customers, and the community since 1924.
The Holman story began nearly a century ago as a single Ford dealership in New Jersey.
Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Driver Care Customer Service Advisor (12 Month Maternity Cover) in Birmingham employer: Holman
Holman is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With hybrid working options from our Chippenham or Birmingham offices, employees enjoy a healthy work-life balance alongside comprehensive benefits such as a Health Cash Plan, career development support, and unique wellness initiatives like onsite yoga and massage sessions. Join us to be part of a diverse team committed to excellence and innovation in IT security and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Care Customer Service Advisor (12 Month Maternity Cover) in Birmingham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Holman.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Holman. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Driver Care Customer Service Advisor (12 Month Maternity Cover) in Birmingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Holman.
How to prepare for a job interview at Holman
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Holman's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Holman offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
