At a Glance
- Tasks: Provide IT support, resolve technical issues, and manage Help Desk tickets.
- Company: Join Holman UK, a dynamic IT Services Team in Chippenham.
- Benefits: Enjoy health insurance, flexible spending accounts, and 26 days off plus bank holidays.
- Other info: Hybrid working available with opportunities for career development and fun team events.
- Why this job: Make a real impact while developing your IT skills in a supportive environment.
- Qualifications: Bachelor's degree or NVQ Level 3 in IT; experience in helpdesk support preferred.
The predicted salary is between 32000 - 35000 € per year.
We have an exciting opportunity for an IT Helpdesk / Desktop Engineer to join our IT Services Team at Holman UK. This role will be based out of our HQ in Chippenham with the opportunity for hybrid working (3 days per week in the office). This is a permanent opportunity, and we are looking to pay between £32,000 to £35,000 per annum, depending on experience.
Responsibilities
- Provide comprehensive IT support to multiple locations, including diagnosing and resolving technical issues related to hardware (PCs, laptops, virtual machines, mobile devices) and company supported software.
- Manage and prioritize Help Desk tickets and email queues, ensuring timely resolution of IT support requests within established Service Level Agreements (SLAs), escalation parameters, and a positive customer experience.
- Support new starter IT onboarding for the Chippenham offices, preparing, and delivering properly configured hardware to meet individual job needs, and conducting inductions.
- Manage and lead desktop projects, including projecting plans and financial recording for replacing hardware in line with company standard cycles.
- Deploy new application software and perform upgrades following standardized procedures, collaborating with stakeholders to minimize disruption and ensure compatibility with existing systems.
- Document all technical activities, including troubleshooting steps, resolutions, and system configurations, to maintain accurate records and facilitate knowledge sharing within the IT team.
- Ownership and physical maintenance of the stockroom, including goods in delivery receipt. This includes manual handling requirements.
- Collaboration with vendors, Application Support, developers, and infrastructure teams to troubleshoot complex IT issues, escalate as necessary, and coordinate resolution efforts to minimize business impact.
- Maintain and update system documentation, operational procedures, and knowledge base entries to ensure accuracy and relevance for ongoing IT support operations.
- Monitor and manage application availability, capacity, and performance metrics, proactively identifying and addressing potential issues to maintain optimal system performance.
- Assist in the implementation and enforcement of IT security policies and procedures, ensuring compliance with data privacy regulations and safeguarding company IT assets.
- Participate in IT project initiatives, contributing to project planning, execution, and post-implementation reviews to achieve project objectives and deliverables effectively.
- Mentor and support knowledge development of team members.
- Perform all other duties and special projects as assigned.
Qualifications
- Bachelor's degree or NVQ Level 3 in Computer Science, IT, or related field (or equivalent experience).
- Proficient with desktop applications; MCP certifications beneficial.
- Familiar with service desk platforms (ServiceNow preferred).
- Strong proficiency in MS Office (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint).
- Solid understanding of information security concepts, protocols, and best practices.
- Demonstrable experience supporting a corporate PC helpdesk, with additional desktop technologies experience considered beneficial.
- Skilled in diagnosing and resolving hardware and software issues across PCs, laptops, mobile devices, and enterprise applications.
- Experience with patching and software deployment; familiarity with Intune and NinjaOne is a plus.
- Experience in information security with a solid working knowledge of GDPR, including policy development, audit activities, and compliance processes.
- Strong analytical capability: data collection, trend identification, anomaly detection, and process improvement.
- Strong interpersonal, customer service, and communication skills (written and verbal).
- Excellent research, presentation, numerical, critical thinking, and problem-solving abilities.
- Highly organised, proactive, and able to prioritise multiple tasks independently.
- High attention to detail, accuracy, and quality.
- Adaptable to changing assignments, processes, and environments.
- Professional, composed, and emotionally intelligent.
- Self-aware, open to feedback, and committed to continuous improvement.
- Capable of solving a range of straightforward problems using standard procedures.
- Flexible, proactive, and committed to delivering high-quality work.
- Strong team-player mindset with the ability to manage conflicting priorities in a fast-paced environment.
- Comfortable with manual handling and physical installation tasks as part of daily responsibilities.
Benefits
- Health Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- Retirement Plan
- Paid Time Off
- Tuition Reimbursement
- 26 days off a year + Bank Holidays
- Health Cash Plan
- Free onsite bi-weekly yoga
- Free onsite massage with a qualified therapist
- Group Personal Pension Plan
- Bonus Scheme
- Career Development Support with training and opportunities for advancement
- Fun seasonal events and social opportunities
- Recognition and rewards through our Partners in Excellence programme
IT Helpdesk / Desktop Engineer employer: Holman, Inc.
Holman UK is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside comprehensive benefits such as health insurance, generous paid time off, and career development support. With a vibrant work culture in Chippenham, including hybrid working options and engaging team events, employees are encouraged to thrive both personally and professionally while contributing to a collaborative IT Services Team.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk / Desktop Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Ace that interview! Research the company and prepare answers for common IT support scenarios. Show off your problem-solving skills and how you handle customer service situations – they want to see you in action!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people in our team.
We think you need these skills to ace IT Helpdesk / Desktop Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Helpdesk / Desktop Engineer role. Highlight relevant experience and skills that match the job description, like your proficiency with desktop applications and any helpdesk experience you've got.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Holman UK. Mention specific projects or experiences that showcase your problem-solving skills and customer service focus.
Show Off Your Technical Skills:Don’t hold back on showcasing your technical know-how! Include any certifications, software proficiencies, and troubleshooting experiences that align with the responsibilities listed in the job description.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Holman, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tools but can also think critically under pressure.
✨Demonstrate Customer Service Skills
Since this role involves a lot of interaction with users, be prepared to share examples of how you've provided excellent customer service in previous positions. Highlight your ability to manage Help Desk tickets efficiently and ensure a positive experience for users, as this is crucial for the role.
✨Showcase Your Project Management Experience
If you've managed desktop projects or IT initiatives before, make sure to talk about them. Discuss how you planned, executed, and reviewed these projects, focusing on your ability to collaborate with different teams and stakeholders to achieve successful outcomes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and company culture. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
