Vehicle Downtime Controller (Fleet)

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Retirement Plan
• Paid Time Off
• Tuition Reimbursement

We have an exciting opportunity that has arisen for a Vehicle Downtime Controller to join our growing Maintenance Team here at Holman UK. You will need to travel into our Chippenham offices, Monday to Friday for the first 3-6 months to support training, after this you will be working hybrid. This is a permanent opportunity, and we are looking to pay £28,000 per annum.

Key Responsibilities will include:

• Responsibility for Vehicle off road (VOR) follow up progression and updates.
• Responsibility for Progress follow up progression and updates.
• Manage in flight repair jobs within the masterserve and dealership networks.
• Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering alternate options.
• Review and pursue alternative repair methods such as alternative parts supply.
• Identify trends and escalate network performance concerns to Vendor Management.
• Liaise with manufacturers on repairs where technical assistance is needed.
• Raise and manage manufacturer cases for back-order parts.
• Raise and manage manufacturer loss of use claims / replacement vehicle requests.
• Proactively chase customers when awaiting authority.
• Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
• Process rental off hires when a VOR event closes.
• Take incoming calls relating to VOR from customers, suppliers, and manufacturers.
• Follow up events after a no fixable roadside event.
• Hold customer VOR calls where applicable.
• Communicate VOR updates to stakeholders and the business.
• Escalate concerns to technical colleagues / team leader where appropriate.
• Perform all other duties and special projects as assigned.

We are looking for candidates who have:

• Experience in the motor industry; knowledge of vehicle/engine repairs, diagnostic processes and garage operating procedures is desirable, but not essential.
• Ability to diagnose and repair vehicles and follow safety instructions and directions is desirable, but not essential.
• Experience working within a similar role.
• Ability to understand diagnostics, and problem-solving skills.
• Ability to read, interpret and transcribe data in order to maintain accurate records.
• Ability to read service and repair manuals, work orders and understand concerns.
• Experience of working within a pressurised environment, with the ability to remain calm, empathetic, and professional in difficult situations.
• Comfortable working to targets and deadlines.
• Excellent customer service skills.
• Demonstrates attention to detail and commitment to doing quality work.

Work-Life Balance & Wellness

• 26 days off a year + Bank Holidays to relax and recharge.
• Health Cash Plan to help cover everyday medical expenses.
• Free onsite bi-weekly yoga.
• Free onsite massage with a qualified therapist.

Financial Security

• Group Personal Pension Plan to help you plan for the future.
• Bonus Scheme because we believe in sharing success.

Growth & Recognition

• Career Development Support with training and opportunities for advancement.
• Fun seasonal events and social opportunities.
• Recognition and rewards through our Partners in Excellence programme.

If this sounds like the role for you then we look forward to welcoming your application!

If you are a current Holman employee and wish to apply for this role, please notify your current line manager of your application.

The need-to-know parts:

• You must have the right to remain and work in the UK.
• You must tell us about any previous convictions or cautions including any deemed as 'unspent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.
• Please also be aware we do not provide visa sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.