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- Tasks: Provide technical support for business applications and ensure their performance and stability.
- Company: Join Holman, a global automotive leader with a commitment to diversity and inclusion.
- Benefits: Enjoy health insurance, retirement plans, paid time off, and tuition reimbursement.
- Why this job: Make a real impact by improving critical business applications in a dynamic environment.
- Qualifications: 5+ years of application support experience and strong problem-solving skills required.
- Other info: Flexible hybrid working, career development support, and fun social events await you.
The predicted salary is between 46000 - 52000 £ per year.
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):
- Health Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- Retirement Plan
- Paid Time Off
- Tuition Reimbursement
We have an exciting opportunity that has arisen for a Senior Application Support Engineer to join our growing IT Services Team here at Holman UK in a permanent full-time position. This role will be based out of our HQ in Chippenham with the opportunity for hybrid working. The salary for this role is circa £46,000 to £52,000 per annum based on level of experience.
The Senior Application Support Engineer is responsible for providing technical support for our business applications, ensuring their stability, performance and usability. This role is the key liaison between Level 1 Helpdesk support and the application development team, helping identify, troubleshoot and resolve issues whilst continuously improving our systems.
We are seeking a technically strong Senior Application Support Engineer with a primary focus on ensuring the stability, performance and availability of critical business applications. The role combines deep hands‐on technical expertise with strong stakeholder engagement, providing effective incident resolution, problem management and service improvement across the application estate. In this role, you will work closely with developers, infrastructure teams and business users to translate operational requirements into reliable support outcomes, while also providing technical leadership and mentoring to junior support engineers.
Key Responsibilities:- Provide 2nd and 3rd line support for internal and external users of key business applications
- Monitor and manage application performance, availability and capacity. Respond to system alerts to maintain uptime and reliability. Proactively identify areas for improvement
- Investigate, troubleshoot and resolve technical issues using code-level debugging, log analysis and root cause analysis, escalating to development teams when necessary
- Work with APIs, databases and middleware services to identify and resolve integration issues
- Contribute to incident reviews with technical insights and corrective actions
- Collaborate with cross functional teams: development, QA and infrastructure to troubleshoot bugs, deploy fixes and implement updates following established processes
- Collaborate with vendors to escalate issues when necessary and ensure timely resolution
- Manage and track incidents and service requests using ticketing system
- Create and maintain detailed documentation for known issues, configuration changes and procedures
- Contribute to testing and validation of new features, patches and configuration changes
- Participate in on-call rotation or provide out-of-hours support as required
- Reactive (troubleshooting) and proactive (monitoring) support for RPA (Robotic Process Automation) bots in production, ensuring high uptime for digital workers
- Minimum 5+ years of application support experience
- Ability to analyse raw data to identify trends, patterns, anomalies and other helpful information
- Proficient in programming languages C#.NET (.NET 4.5/4.0, .NET Core), JavaScript
- Strong experience with web-based applications, RESTful APIs and microservice based architectures
- Database experience in SQL Server and/or Oracle
- Ability to read and debug source code and logs to identify issues and propose technical solutions
- Hands-on experience with cloud technologies, specifically Microsoft Azure
- Experience working in agile teams using tools such as Azure Dev Ops, Git, OctoDeploy
- Familiarity with DevOps principles and tools such as CI/CD pipelines
- Hands-on experience with RPA platforms; UiPath, Automation Anywhere, Blue Prism, or Kofax
- Ability to work independently and collaboratively in a global team environment
- Strong problem-solving skills with the ability to translate technical issues into business language
- Excellent communication skills, both written and verbal and ability to interact with both technical and non-technical stakeholders
- Experience working with SaaS providers and third-party business partners
- Ability to manage and prioritise incident tickets according to SLAs, ensuring timely resolution and minimal disruption to business operations
- Bachelor degree in Computer Science or a related field is preferred but not essential
- .NET certification and/or Microsoft Azure certification
- Experience with cloud platforms like Azure or AWS
- Understanding of agile methodologies and working in DevOps environments
- Fleet industry knowledge (a plus but not required)
- 26 days off a year + Bank Holidays to relax and recharge
- Health Cash Plan to help cover everyday medical expenses
- Free onsite bi-weekly yoga
- Free onsite massage with a qualified therapist
- Group Personal Pension Plan to help you plan for the future
- Bonus Scheme because we believe in sharing success
- Career Development Support with training and opportunities for advancement
- Fun seasonal events and social opportunities
- Recognition and rewards through our Partners in Excellence programme
If this sounds like the role for you then we look forward to welcoming your application!
If you are a current Holman employee and wish to apply for this role, please notify your current line manager of your application.
The need-to-know parts:- You must have the right to remain and work in the UK.
- You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.
- Please also be aware we do not provide visa sponsorship for any of our positions advertised.
We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Senior Application Support Engineer (IT) in Chippenham employer: Holman Enterprises
Contact Detail:
Holman Enterprises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Engineer (IT) in Chippenham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Application Support Engineer role.
✨Tip Number 2
Prepare for the interview by researching Holman and understanding their values. We want to see how you align with The Holman Way, so think about how your skills and experiences can contribute to their mission of continuous improvement.
✨Tip Number 3
Show off your technical skills during the interview! Be ready to discuss your experience with C#.NET, SQL Server, and cloud technologies. We love seeing candidates who can demonstrate their problem-solving abilities with real-world examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the minds of the hiring team at Holman.
We think you need these skills to ace Senior Application Support Engineer (IT) in Chippenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Application Support Engineer role. Highlight your relevant experience, especially in application support and technical skills like C#.NET and SQL Server. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our IT Services Team. Be genuine and let us know what excites you about working at Holman.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their problem-solving abilities, especially when it comes to troubleshooting and improving application performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining the Holman family!
How to prepare for a job interview at Holman Enterprises
✨Know Your Tech Inside Out
As a Senior Application Support Engineer, you'll need to demonstrate your technical expertise. Brush up on your knowledge of C#.NET, SQL Server, and cloud technologies like Microsoft Azure. Be ready to discuss specific projects where you've used these skills, as well as any challenges you faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex issues in previous roles. Think about times when you had to troubleshoot application performance or resolve integration problems. Highlight your analytical approach and how you translated technical issues into business solutions.
✨Engage with Stakeholders
Since this role involves liaising between different teams, practice how you'll communicate with both technical and non-technical stakeholders. Be ready to explain how you've successfully collaborated with developers, QA, and infrastructure teams in the past, and how you can bridge gaps in understanding.
✨Emphasise Continuous Improvement
Holman values a culture of learning and improvement. Prepare to discuss how you've contributed to service improvements in your previous roles. Share any initiatives you've led or participated in that enhanced application stability or user experience, and be open to discussing how you can bring that mindset to Holman.