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- Tasks: Help customers with their vehicles and provide top-notch support in a fast-paced environment.
- Company: Join Holman, a leading automotive service organisation with a commitment to diversity and inclusion.
- Benefits: Enjoy 26 days holiday, health insurance, pension plan, and career development opportunities.
- Why this job: Make a real impact while enjoying hybrid working and a supportive team culture.
- Qualifications: 1+ years of customer service experience; thrive under pressure and love helping others.
- Other info: Exciting career growth potential and recognition for your hard work!
The predicted salary is between 23400 - 28600 £ per year.
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):
- Health Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- Retirement Plan
- Paid Time Off
- Tuition Reimbursement
Are you passionate about delivering first class customer service and keeping things running smoothly? Ready to be part of an exciting, fast-paced team that supports businesses across the UK? If so, we want YOU to join our growing Driver Support Team at Holman UK in Chippenham! This is your chance to make a real impact while enjoying the flexibility of hybrid working after a thorough training period.
As a Customer Service Advisor (Fleet), you’ll be the go-to person for our customers when their vehicles need TLC or a helping hand during a breakdown. We’re offering a permanent position with a starting salary of £26,000 per year.
What Will You Be Doing?
- Making a difference by taking calls from customers who need help with their company vehicles—whether it’s organizing a service, arranging maintenance, or handling a breakdown.
- Coordinating with suppliers to book services, repairs, and recovery vehicles—courtesy vehicles or rental vehicles - no two days are the same!
- Providing top-tier customer service by keeping everyone updated on progress, and handling any issues with a smile.
- Being a team player by stepping up to support the Driver Support Team and assisting with ad-hoc tasks to keep everything running smoothly.
What Are We Looking For?
- 1+ years of customer service experience in a call or contact centre environment (we love that you can handle the pressure!).
- Someone who thrives in a fast-paced, target-driven environment—deadlines and KPIs don’t make you panic.
- Bonus points if you have experience in the motor industry, but it’s not a dealbreaker!
What’s in it for you?
- 26 days of holiday (+8 bank holidays) to relax and recharge.
- A Group Personal Pension Plan to help you plan for the future.
- Death in Service and Critical Illness insurance—we’ve got you covered.
- Free parking and a Health Cash Plan—because we care about your well-being.
- Profit-sharing annual bonus—because we believe in sharing success.
- Recognition and rewards like Partner of the Quarter/Year awards!
- Free Breakdown Cover for those ‘just in case’ moments (eligible employees – service related).
- Career development support to help you grow—whether it’s additional training or more responsibilities + Long Service Awards.
If this sounds like the role for you then we look forward to welcoming your application!
If you are a current Holman employee and wish to apply for this role, please notify your current line manager of your application.
The need-to-know parts:
- You must have the right to remain and work in the UK.
- You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.
- Please also be aware we do not provide visa sponsorship for any of our positions advertised.
We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Customer Service Advisor in Chippenham employer: Holman Enterprises
Contact Detail:
Holman Enterprises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Chippenham
✨Tip Number 1
Get to know Holman and their values! Research the company culture and understand what The Holman Way means. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your experience and passion for delivering top-notch service.
✨Tip Number 3
Prepare questions to ask your interviewers! This shows that you’re engaged and eager to learn more about the role and the team. Ask about their approach to customer service or how they support employee development—this aligns with Holman's commitment to growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is key for a Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor in Chippenham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past – we love hearing about those moments!
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences that align with the role. Highlight any relevant experience in a call or contact centre environment, especially if you’ve worked in a fast-paced setting before – it’ll make you stand out to us!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon – we want to understand your experience without having to decode it. A well-structured application shows us you can communicate effectively, which is key for this role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and helps us keep track of all applicants. Plus, it’s super easy to do!
How to prepare for a job interview at Holman Enterprises
✨Know the Company
Before your interview, take some time to research Holman and its values. Understand their commitment to customer service and how they strive for diversity and inclusion. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience where you provided exceptional customer service. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment and your passion for helping others.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows that you’re engaged and eager to learn more about how you can contribute to the Driver Support Team.
✨Be Yourself
Holman values authenticity, so be yourself during the interview. Let your personality shine through and don’t be afraid to share your enthusiasm for the role. Remember, they’re looking for someone who fits well within their culture, so showing your true self can make a lasting impression.