At a Glance
- Tasks: Create unforgettable experiences for customers through outstanding service in a fun environment.
- Company: Join the Hollywood Bowl Group, a leader in family entertainment with over 75 centres across the UK.
- Benefits: Earn extra pay, enjoy discounts, free game vouchers, and access to training programmes.
- Other info: Flexible shifts available, with opportunities for career growth and ongoing training.
- Why this job: Be part of a dynamic team and make lasting memories while developing your career.
- Qualifications: Great customer service skills, high energy, and a friendly team player attitude.
The predicted salary is between 10 - 12 € per hour.
Are you looking for a fun and fast paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further!
The Why...
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What...
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer’s journey! No two shifts are the same, you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit. Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours and Shift Patterns
Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants. Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday:
- Weekday AM shifts are typically 09.00 - 17.00
- Weekday PM shifts are typically 17.00 - 00.00
- Weekend AM shifts are typically 09.00 - 18.00
- Weekend PM shifts are typically 16.00 - 01.00
Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Member, we’ll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Team Member - Christmas Fixed Term Contract in Horwich employer: Hollywoodbowlgroup
Hollywood Bowl Group is an excellent employer that offers a vibrant and dynamic work environment where Team Members can thrive. With great benefits such as ongoing training, career development opportunities, and a supportive team culture, employees are encouraged to grow while creating memorable experiences for customers. The company also prioritises employee well-being with access to mental health support and generous discounts, making it a fantastic place to work during the festive season.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Christmas Fixed Term Contract in Horwich
✨Tip Number 1
Get to know the company! Before your interview, check out Hollywood Bowl Group's website and social media. Familiarising yourself with their values and recent news can help you stand out and show genuine interest.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview.
✨Tip Number 3
Be flexible with your availability! The job requires working evenings and weekends, so let them know you're open to those shifts. This shows you're committed and ready to jump in when they need you most.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and keen to join the team at Hollywood Bowl Group.
We think you need these skills to ace Team Member - Christmas Fixed Term Contract in Horwich
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your enthusiasm and energy, so don’t be afraid to show us what makes you unique. A little bit of fun in your writing can go a long way!
Tailor Your Application:Make sure to tailor your application to the Team Member role. Highlight any relevant experience in customer service or fast-paced environments. We love seeing how your skills match what we’re looking for, so be specific!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff. Make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Hollywoodbowlgroup
✨Know the Company
Before your interview, take some time to research Hollywood Bowl Group. Understand their values, mission, and what makes them unique in the leisure industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Team Member, outstanding customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved issues for customers. Highlight your ability to communicate well and work in a fast-paced environment, as these are crucial for the role.
✨Be Energetic and Enthusiastic
Hollywood Bowl Group thrives on high energy and enthusiasm. During your interview, let your personality shine through! Show that you’re excited about the opportunity and can bring a positive vibe to the team. A friendly attitude can go a long way in making a great impression.
✨Flexibility is Key
The role requires flexibility with working hours, especially during busy times like evenings and weekends. Be prepared to discuss your availability openly. Showing that you’re willing to adapt to the needs of the business will demonstrate your commitment and reliability as a potential Team Member.
