At a Glance
- Tasks: Join our team to maintain high standards and ensure smooth operations at our centres.
- Company: Hollywood Bowl Group, a leader in family entertainment with over 75 centres across the UK.
- Benefits: Earn extra pay, enjoy discounts, free game vouchers, and access to training programmes.
- Other info: Flexible hours, career growth opportunities, and a commitment to diversity and inclusion.
- Why this job: Be part of a fun environment where your energy and enthusiasm create memorable experiences.
- Qualifications: Great customer service skills, high energy, and a proactive approach to problem-solving.
The predicted salary is between 20000 - 25000 £ per year.
The opportunity to earn an extra 50p per hour, paid to you every month.
Access to apprenticeship programmes and our in‑house management training programmes.
Optional pension plan.
Additional days holiday with length of service up to five days.
Ongoing training and development, with the opportunity to fast‑track your career.
Free game vouchers every month.
30% discount off food and drink for you and up to five friends.
50% off food when you are working.
Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
Financial long‑service awards.
A £15 donation to our dedicated charity partner when you complete your induction.
Enhanced maternity, paternity, adoption, and shared parental leave benefits.
Opportunity to join our healthcare cash plan.
We need a highly motivated Facilities Team Member who can work alongside our centre team. You'll need to maintain high standards of our centres and ensure our lanes are in full operation. You’ll also be liaising with both the team and the customers about any faults they experience while at the centre. Within our fast‑paced, dynamic world, you will be trained on everything you need to know. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities should you wish to take the next step into management.
Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value‑for‑money experience with every visit.
To be a successful Facilities Team Member:
- Great customer service, with the ability to communicate at all levels.
- High energy and the ability to work in a fast‑paced environment.
- A friendly, supportive, and helpful team player.
- Flexibility with working hours and shift patterns.
- Basic literacy and numeracy skills.
- Being on the ball when it comes to spotting and resolving a problem.
- A proactive approach, maintaining our equipment and centre to the highest standards.
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in‑centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Facilities Team Member employer: Hollywoodbowlgroup
Hollywood Bowl Group is an exceptional employer that prioritises employee growth and well-being, offering extensive training programmes and career advancement opportunities within a vibrant and supportive work culture. With benefits like flexible working hours, generous discounts, and a commitment to diversity and inclusion, our Facilities Team Members enjoy a rewarding experience while contributing to a fun and engaging environment for families and friends.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hollywood Bowl Group. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their fun and dynamic environment.
✨Tip Number 2
Practice your customer service skills! As a Facilities Team Member, you'll be interacting with customers all the time. Think of examples from your past experiences where you've gone above and beyond for someone. This will help you demonstrate your high energy and friendly approach during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! During the interview, they might ask how you'd handle specific situations or faults at the centre. Prepare some scenarios where you've successfully resolved issues in a fast-paced environment to highlight your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is a great fit for our modern centres. Don’t miss out on this opportunity!
We think you need these skills to ace Facilities Team Member
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We love seeing candidates who are excited about the role and can bring that energy to our team.
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we’re looking for. Mention your experience in fast-paced environments and any relevant customer service roles you've had.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid fluff and get straight to what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Facilities Team Member role. Plus, it’s super easy!
How to prepare for a job interview at Hollywoodbowlgroup
✨Know the Company
Before your interview, take some time to research Hollywood Bowl Group. Understand their values, mission, and what makes them unique in the entertainment industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Facilities Team Member, great customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved issues for customers. Highlight your ability to communicate well and maintain a positive attitude, even in fast-paced situations.
✨Demonstrate Your Proactivity
Be ready to discuss how you've taken initiative in previous roles. Whether it’s spotting a problem before it escalates or suggesting improvements, showing that you can be proactive will resonate well with the interviewers. They want someone who can maintain high standards and keep everything running smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes, career progression opportunities, or how the team collaborates to ensure a great experience for customers. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
