At a Glance
- Tasks: Lead the team and ensure an exceptional customer experience in a fun environment.
- Company: Join Hollywood Bowl Group, a leader in family entertainment with exciting growth plans.
- Benefits: Earn bonuses, enjoy discounts, and access professional development opportunities.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Take on a dynamic role with potential to grow into a General Manager position.
- Qualifications: Management experience and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to General Manager level, within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further!
The Why... Join Hollywood Bowl Group as a Deputy Manager, in return you’ll get:
- The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
- The opportunity to earn a centre outperformance bonus
- A 40-hour contract, plus additional pay for any extra shifts you work
- 50% off food when you are working
- Optional pension plan
- 28 days holiday & additional days holiday with length of service
- Access to our in-house Centre Manager in Training programme and apprenticeships
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- The opportunity to join our healthcare cash plan
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
The What... As a Deputy Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager. Within our fast-paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting! Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands-on across all areas of the busy centre. You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements. You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment. You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.
To be successful you will have:
- Management experience, ideally within the leisure, hospitality, or retail industry
- A passion for customer service
- Evidence of delivering on financial targets, driving business and sales
- Experience of coaching and developing large teams
- A willingness to work nights and weekends
The Who... Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Deputy Manager in Birmingham employer: Hollywoodbowlgroup
Hollywood Bowl Group is an exceptional employer that prioritises the growth and development of its employees, offering a clear pathway to advance to General Manager level within 12 to 18 months. With a vibrant work culture that fosters teamwork and customer service excellence, employees enjoy a range of benefits including generous holiday allowances, financial bonuses, and access to mental health support, all while working in a fun and dynamic environment dedicated to creating memorable experiences for families and friends.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Birmingham
✨Tip Number 1
Get to know the company! Research Hollywood Bowl Group and understand their values, culture, and growth plans. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to management and customer service. Think about how you can demonstrate your experience in driving financial targets and leading teams effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Deputy Manager in Birmingham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to be a Deputy Manager and how you can contribute to our fun and dynamic environment.
Tailor Your CV:Make sure your CV is tailored to highlight your management experience and customer service skills. We love seeing specific examples of how you've driven financial targets or developed teams in previous roles. It helps us picture you in action!
Be Authentic:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your work experience. Share a bit about what makes you tick and why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right people quickly. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Hollywoodbowlgroup
✨Know the Company Inside Out
Before your interview, take some time to research Hollywood Bowl Group. Understand their values, mission, and recent developments. This will not only show your enthusiasm but also help you align your answers with what they’re looking for.
✨Showcase Your Management Skills
As a Deputy Manager, you'll need to demonstrate your management experience. Prepare specific examples of how you've successfully led teams, met financial targets, and improved customer service in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Passion
Hollywood Bowl Group is all about creating great experiences for customers. Be ready to discuss your approach to customer service and how you inspire your team to deliver outstanding service. Share any relevant stories that highlight your commitment to customer satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
