At a Glance
- Tasks: Lead a fun team, ensure top-notch service, and create memorable experiences for customers.
- Company: Join the Hollywood Bowl Group, a leader in family entertainment with a vibrant culture.
- Benefits: Earn bonuses, enjoy discounts, and access mental health support and career development.
- Other info: Dynamic environment with opportunities for growth and a commitment to diversity.
- Why this job: Be at the heart of the action, making every visit unforgettable for guests.
- Qualifications: Management experience and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 € per year.
The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme.
The opportunity to earn a centre outperformance bonus.
A 40-hour contract, plus additional pay for any extra shifts you work.
50% off food when you are working.
Optional pension plan.
28 days holiday & additional days holiday with length of service.
Access to our in‑house Centre Manager in Training programme and apprenticeships.
Free games vouchers every month.
30% discount off food and drink for you and up to five friends.
Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
The opportunity to join our healthcare cash plan.
Financial long service awards.
A £15 donation to our dedicated charity partner when you complete your induction.
Enhanced maternity, paternity, adoption, and shared parental leave benefits.
When joining Hollywood Bowl Group as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area.
Within our fast‑paced, dynamic world, you will be at the very centre of the Hollywood Bowl experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey.
The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front‑of‑house, to supporting the General Manager back‑of‑house in delivering on centre goals and financial targets.
You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers.
To be successful you will have:
- Management experience, ideally within the leisure, hospitality, or retail industry.
- A passion for customer service.
- Evidence of inspiring and developing large teams.
- A willingness to work nights and weekends.
- Desire for success.
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide.
We formed our customer proposition, built on real feedback, and went from strength to strength with our in‑centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.
We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Assistant Manager in Birmingham employer: Hollywoodbowlgroup
Hollywood Bowl Group is an exceptional employer that prioritises employee well-being and development, offering a range of benefits including a monthly bonus scheme, generous holiday allowance, and access to in-house training programmes. With a vibrant work culture that fosters teamwork and inclusivity, employees are encouraged to grow within the company while enjoying a fun and dynamic environment that enhances both personal and professional satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, dive into Hollywood Bowl Group's values and culture. This way, you can show how your passion for customer service aligns with their mission to create fun experiences.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your management experience and how you've inspired teams in the past.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the Hollywood Bowl brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager in Birmingham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through. We want to see that you genuinely care about creating a fun and positive experience for our guests!
Tailor Your CV:Make sure your CV is tailored to the Assistant Manager role. Highlight your management experience in leisure, hospitality, or retail, and give examples of how you've inspired and developed teams in the past.
Be Authentic:Don’t be afraid to show your personality! We love candidates who are authentic and can bring their unique flair to our team. Let us know what makes you tick and why you’d be a great fit for Hollywood Bowl Group.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s super easy, and we’ll get your application directly into our hands. We can’t wait to hear from you!
How to prepare for a job interview at Hollywoodbowlgroup
✨Know the Company Inside Out
Before your interview, take some time to research Hollywood Bowl Group. Understand their values, mission, and what makes them stand out in the leisure and entertainment industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Management Skills
As an Assistant Manager, you'll need to demonstrate your management experience. Prepare specific examples from your past roles where you've successfully led a team, improved customer service, or met financial targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Passion
Hollywood Bowl Group is all about providing fun and memorable experiences for customers. Be ready to discuss your passion for customer service and how you've gone above and beyond to ensure customer satisfaction in previous roles. Share stories that highlight your ability to inspire and develop teams to deliver exceptional service.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and company culture. This shows you're not just interested in the job, but also in how you can contribute to the success of the centre and grow within the company.
