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For Companies At a Glance
- Tasks: Join us as a Team Member, welcoming customers and ensuring they have a fantastic experience.
- Company: Hollywood Bowl Group is all about fun, competition, and creating memorable moments for families and friends.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and ongoing training opportunities.
- Why this job: Be part of a vibrant team in a fast-paced environment that values your contributions and growth.
- Qualifications: We seek energetic individuals with great customer service skills and a friendly attitude.
- Other info: Flexible shifts available, with thorough training and potential for career advancement.
Are you looking for a fun and fast-paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why…
Join Hollywood Bowl Group as a Team Member. In return, you\’ll get:
- The opportunity to earn an extra 50p per hour, paid monthly
- Access to apprenticeship programmes and in-house management training
- Optional pension plan
- Additional holiday days with length of service, up to five days
- Ongoing training and career development opportunities
- Free game vouchers monthly
- 30% discount on food and drink for you and up to five friends
- 50% off food when working
- Access to our Team Member Support Programme, including counselling, life coaching, CBT, and Mental Health First Aiders
- Long service awards
- A £15 donation to our charity partner upon completing induction
- Enhanced parental leave benefits
- Option to join our healthcare cash plan
The What…
As a Team Member, you\’ll be at the heart of the customer experience!
Your shifts may include welcoming customers, hosting parties, or serving food and drinks. Your professional, energetic, and engaging service will ensure customers have a memorable and enjoyable visit.
We train our Team Members across all key areas, so you can support at every stage of the customer journey, including work in the kitchen if needed.
Opening Hours and Shifts
Our centres are open 7 days a week, from 9am to midnight. Peak times are evenings, weekends, and school holidays, when we seek applicants available during these times.
- Weekday AM: 09:00 – 17:00
- Weekday PM: 17:00 – 00:00
- Weekend AM: 09:00 – 18:00
- Weekend PM: 16:00 – 01:00
Shift times vary by centre. Under 18s may work until midnight. You will receive thorough induction and ongoing training, with opportunities for advancement and apprenticeships.
Ideal Candidate
- Excellent customer service and communication skills
- High energy and ability to work in a fast-paced environment
- Friendly, supportive team player
- Flexible with working hours and shifts
- Basic literacy and numeracy skills
The Who…
Hollywood Bowl Group is passionate about bringing families and friends together for fun and friendly competition. We have grown from a single location to over 75 centres in the UK and 15 in Canada, operating under our brands, including Hollywood Bowl, Putt & Play, and Splitsville. We are committed to diversity and inclusion, creating a workplace that values all employees\’ contributions and fosters equal opportunities.
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Team Member employer: Hollywood Bowl
Contact Detail:
Hollywood Bowl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding what they stand for will help you align your answers during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Be prepared to demonstrate your customer service skills in a practical way. Think of examples from your past experiences where you've gone above and beyond for customers, as this is crucial for a role focused on creating memorable experiences.
✨Tip Number 3
Show your enthusiasm for working in a fast-paced environment. During any discussions, highlight your ability to thrive under pressure and how you enjoy being part of a dynamic team, especially during peak times like weekends and holidays.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and what it takes to succeed as a Team Member, which can give you an edge in your application process.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and teamwork. Use specific examples that demonstrate your ability to work in a fast-paced environment, as this is crucial for the Team Member role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work at Hollywood Bowl Group and how your skills align with their values of fun and customer service.
Highlight Flexibility: Since the role requires availability during evenings, weekends, and school holidays, be sure to mention your flexibility in working hours. This will show that you are committed to meeting the company's needs.
Showcase Your Personality: In your application, let your personality shine through. Hollywood Bowl Group values friendly and energetic team players, so don’t hesitate to express your passion for creating memorable experiences for customers.
How to prepare for a job interview at Hollywood Bowl
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Hollywood Bowl Group thrives on creating fun experiences, so demonstrating your passion for customer service and a lively work environment will resonate well with the interviewers.
✨Highlight Teamwork Skills
As a Team Member, you'll be part of a supportive team. Share examples from your past experiences where you successfully collaborated with others, showcasing your ability to work in a fast-paced environment while maintaining a friendly attitude.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service situations. Think of specific instances where you provided excellent service or resolved conflicts. This will help demonstrate your communication skills and ability to create memorable experiences for customers.
✨Be Flexible and Adaptable
The role requires flexibility with shifts and tasks. Be ready to discuss your availability and willingness to take on various responsibilities, including working in the kitchen if needed. This shows that you're a versatile candidate who can adapt to the team's needs.
