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For Companies At a Glance
- Tasks: Engage customers, serve food and drinks, and create memorable experiences.
- Company: Join the fun at Hollywood Bowl Group, a leader in family entertainment.
- Benefits: Earn extra pay, enjoy discounts, and access training programmes.
- Why this job: Be part of a vibrant team and fast-track your career in a dynamic environment.
- Qualifications: Great customer service skills and a positive attitude.
- Other info: Flexible shifts with opportunities for growth and development.
The Why…
Join Hollywood Bowl Group as a Team Member, in return you\’ll get:
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What…
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer’s journey!
No two shifts are the same, you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you\’ll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours and Shift Patterns
Our centres are typically open seven days a week, from 9am to midnight.
Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.
Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday.
- Weekday AM shifts are typically 09.00 – 17.00
- Weekday PM shifts are typically 17.00 – 00.00
- Weekend AM shifts are typically 09.00 – 18.00
- Weekend PM shifts are typically 16.00 – 01.00
*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
The To Be a Successful Team Member
To be a successful Team Member, we’ll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who…
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.
Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.
We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
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Team Member employer: Hollywood Bowl
Contact Detail:
Hollywood Bowl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the Hollywood Bowl vibe! Before your interview, check out our centres and see how we operate. This will help you understand our customer service style and give you some great talking points during your chat with us.
✨Tip Number 2
Show off your personality! We love high energy and enthusiasm, so don’t be shy about letting your true self shine through. Share your experiences in customer service and how you’ve made a difference in previous roles.
✨Tip Number 3
Flexibility is key! Make sure to highlight your availability for those busy evenings and weekends. We want to know you’re ready to jump in when the fun is at its peak!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by us. Plus, you’ll find all the info you need about the role and our awesome perks right there. Don’t miss out on the chance to join our team!
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see your enthusiasm and energy, so don’t be afraid to show us who you are. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Team Member role. Highlight any relevant experience you have in customer service or working in fast-paced environments. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team at Hollywood Bowl Group.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Hollywood Bowl
✨Know the Company
Before your interview, take some time to research Hollywood Bowl Group. Understand their values, mission, and what makes them unique in the leisure industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Team Member, customer service is key! Prepare examples from your past experiences where you've provided excellent service or resolved issues. Highlight your ability to communicate effectively and maintain a positive attitude, even in busy situations.
✨Be Ready for Flexibility
Since the role requires flexibility with working hours, be prepared to discuss your availability during the interview. Mention your willingness to work evenings, weekends, and holidays, as this shows you're committed to meeting the needs of the business.
✨Bring Your Energy and Enthusiasm
Hollywood Bowl Group values high energy and enthusiasm. During the interview, let your personality shine through! Be engaging and show your passion for providing fun experiences. A positive attitude can make a big difference in how you're perceived by the interviewers.
