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For Companies At a Glance
- Tasks: Join us as a Team Member, providing top-notch customer service and creating memorable experiences.
- Company: Hollywood Bowl Group is a leader in family entertainment with over 75 centres across the UK.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and ongoing training opportunities.
- Why this job: Be part of a fun, energetic team that values diversity and offers career growth.
- Qualifications: Must have great communication skills, a friendly attitude, and be flexible with shifts.
- Other info: Induction training and support for career development, including apprenticeships and management training.
Are you looking for a fun and fast paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why…
Join Hollywood Bowl Group as a Team Member, in return you\’ll get:
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What…
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer’s journey!
No two shifts are the same, you may be welcoming customers at reception, hosting parties on the laneso and serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you\’ll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours and Shift Patterns:
Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants. Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday.
- Weekday AM shifts are typically 09.00 – 17.00
- Weekday PM shifts are typically 17.00 – 00.00
- Weekend AM shifts are typically 09.00 – 18.00
- Weekend PM shifts are typically 16.00 – 01.00
*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview.
Team Members under the age of 18 may be expected to work up until midnight, but no later.
You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Member, we’ll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who…
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.
Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.
We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we b elieve that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
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Team Member employer: Hollywood Bowl
Contact Detail:
Hollywood Bowl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for customers in previous roles.
✨Tip Number 2
Familiarise yourself with Hollywood Bowl Group's values and mission. Demonstrating that you understand their commitment to fun and family-friendly entertainment can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility with shifts. Since peak times are evenings and weekends, showing that you're willing to work during these hours will make you a more attractive candidate.
✨Tip Number 4
Highlight your ability to work in a team. Share experiences where you've collaborated with others to achieve a common goal, as teamwork is essential in a fast-paced environment like Hollywood Bowl.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and teamwork. Use specific examples that demonstrate your ability to thrive in a fast-paced environment, as this is crucial for the Team Member role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work at Hollywood Bowl Group and how your skills align with their values of fun and customer satisfaction.
Highlight Flexibility: Since the role requires flexibility with hours and shifts, make sure to mention your availability clearly in your application. This shows that you are willing to adapt to the needs of the business.
Showcase Your Personality: In your application, let your personality shine through. Hollywood Bowl Group values a friendly, team-oriented attitude, so don’t hesitate to express your passion for creating memorable experiences for customers.
How to prepare for a job interview at Hollywood Bowl
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Hollywood Bowl Group thrives on creating fun experiences, so demonstrating your passion for customer service and a lively work environment will resonate well with the interviewers.
✨Highlight Teamwork Skills
As a Team Member, you'll be working closely with others. Share examples from your past experiences where you successfully collaborated with a team. This will show that you have a friendly, team-oriented attitude, which is essential for this role.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service situations. Think of times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your excellent communication skills and ability to thrive in a fast-paced environment.
✨Be Flexible and Open-Minded
The role requires flexibility with hours and shifts. Be prepared to discuss your availability and willingness to adapt to different roles within the team. Showing that you're open to learning and taking on various responsibilities will make you a strong candidate.
