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For Companies At a Glance
- Tasks: Join us as a Team Member, welcoming customers and ensuring they have a fantastic experience.
- Company: Hollywood Bowl Group is a leader in family entertainment with over 75 centres across the UK.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and ongoing training opportunities.
- Why this job: Be part of a fun, energetic team that values inclusivity and personal growth.
- Qualifications: Bring your excellent customer service skills, high energy, and a friendly attitude.
- Other info: Flexible shifts available; perfect for students looking to earn while having fun!
Are you looking for a fun and fast paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why…
Join Hollywood Bowl Group as a Team Member, in return you\’ll get:
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What…
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer’s journey! No two shifts are the same, you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you\’ll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours and Shift Patterns
Our centres are typically open seven days a week, from 9am to midnight.
Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.
- Weekday AM shifts are typically 09.00 – 17.00
- Weekday PM shifts are typically 17.00 – 00.00
- Weekend AM shifts are typically 09.00 – 18.00
- Weekend PM shifts are typically 16.00 – 01.00
Opening times and shift patterns will vary from centre to centre. Your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Member, we’ll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who…
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.
Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.
We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
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Team Member employer: Hollywood Bowl
Contact Detail:
Hollywood Bowl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding their commitment to customer experience and inclusivity will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your enthusiasm for customer service by sharing relevant experiences. Whether it's a part-time job, volunteer work, or even helping out at events, highlight how you've made a positive impact on customers' experiences.
✨Tip Number 3
Be prepared to discuss your flexibility with hours and shifts. Since the role requires working evenings and weekends, demonstrating your willingness to adapt your schedule can set you apart from other candidates.
✨Tip Number 4
Research common interview questions for customer service roles and practice your answers. This will help you feel more confident and articulate when discussing your skills and how they relate to the Team Member position.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Hollywood Bowl Group is looking for in a Team Member. Highlight the key responsibilities and required skills, such as customer service and adaptability.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that match the job requirements. Emphasise any previous roles in customer service or fast-paced environments to show you’re a great fit.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Hollywood Bowl Group and how you can contribute to creating memorable experiences for customers.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Hollywood Bowl
✨Show Your Enthusiasm
As a Team Member, your energy and enthusiasm are key. Make sure to express your excitement about the role and the company during the interview. Share examples of how you've created enjoyable experiences for customers in the past.
✨Demonstrate Customer Service Skills
Prepare to discuss your customer service experience. Think of specific situations where you went above and beyond for a customer. This will show that you understand the importance of providing outstanding service, which is crucial for this role.
✨Be Flexible and Adaptable
Highlight your flexibility with hours and shifts, as this is essential for a role that requires working evenings and weekends. Share any previous experiences where you had to adapt quickly to changing circumstances or demands.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. This could be about the team culture, training opportunities, or what a typical day looks like. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
