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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver unforgettable customer experiences.
- Company: Join the fun at Hollywood Bowl Group, a leader in family entertainment.
- Benefits: Earn extra pay, enjoy discounts, and access training programmes.
- Why this job: Be part of a vibrant team and create lasting memories for customers.
- Qualifications: Experience in supervising teams and excellent customer service skills.
- Other info: Flexible shifts with opportunities for career growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a fun and fast paced environment to work in, with great benefits? Could you help us inspire the team to provide outstanding customer service and create lasting memories for our customers? If so, then look no further!
The Why...
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What...
As our Team Leader you’ll lead and inspire the team on shift and be responsible for ensuring that our customers are having an unforgettable time in the centres. No two shifts are the same, you may be welcoming customers, setting your department up for success or coaching your team. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Opening Hours and Shift Patterns:
Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants. Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday:
- Weekday AM shifts are typically 09.00 - 17.00
- Weekday PM shifts are typically 17.00 - 00.00
- Weekend AM shifts are typically 09.00 - 18.00
- Weekend PM shifts are typically 16.00 - 01.00
*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Leader, we’ll want to see:
- Experience of supervising a team
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Team Leader in Swindon employer: Hollywood Bowl
Contact Detail:
Hollywood Bowl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Swindon
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hollywood Bowl Group's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating unforgettable experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your high energy and enthusiasm.
✨Tip Number 3
Flexibility is key! Make sure you're prepared to discuss your availability for those busy evenings and weekends. Showing that you're adaptable and willing to work when needed will make you stand out as a strong candidate for the Team Leader position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Hollywood Bowl Group family. Don’t miss out on the chance to be part of an exciting team!
We think you need these skills to ace Team Leader in Swindon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your enthusiasm and energy, so don’t be afraid to show us what makes you unique. Remember, we’re looking for someone who can inspire the team and create memorable experiences for our customers.
Tailor Your Application: Make sure to tailor your application to the Team Leader role. Highlight your experience in supervising a team and providing excellent customer service. Use examples that demonstrate your ability to thrive in a fast-paced environment, as this is key to success with us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to include all relevant information about your skills and experience without rambling on too much. Less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at Hollywood Bowl
✨Know the Company Culture
Before your interview, take some time to research Hollywood Bowl Group and its values. Understanding their focus on fun, customer service, and teamwork will help you align your answers with what they’re looking for in a Team Leader.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in supervising a team. Share specific examples of how you've inspired and motivated others, especially in fast-paced environments. Highlight any instances where your leadership made a positive impact on customer service.
✨Demonstrate Your Customer Service Passion
Since the role revolves around providing outstanding customer service, think of scenarios where you went above and beyond for customers. Use these examples to illustrate your commitment to creating memorable experiences, which is key for this position.
✨Be Ready for Flexibility Questions
Given the varied shift patterns, be ready to discuss your availability and flexibility. Show that you’re willing to adapt to the needs of the business, especially during busy times like weekends and holidays, which is crucial for a Team Leader.
