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For Companies At a Glance
- Tasks: Maintain high standards in our centres and ensure smooth operations.
- Company: Join the fun-loving Hollywood Bowl Group, a leader in family entertainment.
- Benefits: Earn extra pay, enjoy discounts, and access training programmes.
- Why this job: Be part of a dynamic team and make every visit memorable for customers.
- Qualifications: Great customer service skills and a proactive attitude.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Are you a dab-hand in DIY and general maintenance? Are you looking for a fun and fast-paced environment to work in, with great benefits? If so, then look no further!
The Why...
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What...
We need a highly motivated Facilities Team Member who can work alongside our centre team. You'll need to maintain high standards of our centres and ensure our lanes are in full operation. You’ll also be liaising with both the team and the customers about any faults they experience while at the centre. Within our fast-paced, dynamic world, you will be trained on everything you need to know. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities should you wish to take the next step into management. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
To be a successful Facilities Team Member, we’ll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive, and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
- Being on the ball when it comes to spotting and resolving a problem
- A proactive approach, maintaining our equipment and centre to the highest standards
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Facilities Team Member in Stevenage employer: Hollywood Bowl
Contact Detail:
Hollywood Bowl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Team Member in Stevenage
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hollywood Bowl Group. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an excellent experience for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show off your DIY skills! If you’ve got any handy tips or tricks up your sleeve, don’t hesitate to mention them. We love a proactive approach, so let us know how you can keep our centres running smoothly and looking top-notch.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team. Don’t miss out on the chance to be part of something exciting!
We think you need these skills to ace Facilities Team Member in Stevenage
Some tips for your application 🫡
Show Off Your DIY Skills: Make sure to highlight any DIY or maintenance experience you have in your application. We love a candidate who can demonstrate their hands-on skills and how they can keep our centres running smoothly!
Be Yourself!: Let your personality shine through in your written application. We’re looking for friendly, energetic team players, so don’t be afraid to show us your enthusiasm for the role and why you’d be a great fit for our team.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention specific points that resonate with you, like your customer service skills or your ability to work in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Hollywood Bowl
✨Show Off Your DIY Skills
Since the role is all about facilities maintenance, be ready to discuss your DIY experience. Bring examples of past projects or repairs you've done, and explain how you approached them. This will show your hands-on skills and problem-solving abilities.
✨Emphasise Customer Service
Highlight your customer service experience during the interview. Share specific instances where you went above and beyond for a customer. This will demonstrate that you understand the importance of creating a positive experience for guests at the centre.
✨Be Energetic and Engaging
The job requires high energy and enthusiasm, so make sure to convey that in your interview. Smile, maintain eye contact, and engage with your interviewer. Show them that you’re not just a team player but also someone who can uplift the atmosphere around them.
✨Prepare for Problem-Solving Questions
Expect questions about how you would handle specific maintenance issues or customer complaints. Think of scenarios where you successfully resolved problems in the past. This will showcase your proactive approach and ability to think on your feet.
