At a Glance
- Tasks: Lead the team and ensure exceptional customer experiences in a fun environment.
- Company: Join Hollywood Bowl Group, a leader in family entertainment with exciting growth plans.
- Benefits: Earn bonuses, enjoy discounts, and access professional development opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Take on a dynamic role with potential for rapid career advancement to General Manager.
- Qualifications: Management experience in leisure or hospitality and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to General Manager level, within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further!
The Why... Join Hollywood Bowl Group as a Deputy Manager, in return you’ll get:
- The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
- The opportunity to earn a centre outperformance bonus
- A 40-hour contract, plus additional pay for any extra shifts you work
- 50% off food when you are working
- Optional pension plan
- 28 days holiday & additional days holiday with length of service
- Access to our in-house Centre Manager in Training programme and apprenticeships
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- The opportunity to join our healthcare cash plan
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
The What... As a Deputy Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager. Within our fast-paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting! Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands-on across all areas of the busy centre. You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements. You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment. You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.
To be successful you will have:
- Management experience, ideally within the leisure, hospitality, or retail industry
- A passion for customer service
- Evidence of delivering on financial targets, driving business and sales
- Experience of coaching and developing large teams
- A willingness to work nights and weekends
The Who... Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Deputy Manager in Oxford employer: Hollywood Bowl
Hollywood Bowl Group is an exceptional employer that prioritises the growth and development of its employees, offering a clear pathway to advance to General Manager level within 12 to 18 months. With a vibrant work culture that fosters teamwork and customer service excellence, employees enjoy a range of benefits including generous holiday allowances, financial bonuses, and access to mental health support, all while working in a fun and dynamic environment dedicated to creating memorable experiences for families and friends.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Oxford
✨Tip Number 1
Get to know the company! Research Hollywood Bowl Group and understand their values, culture, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Hollywood Bowl Group. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to management and customer service. Think about your past experiences and how they align with the Deputy Manager role. We want to see your passion for creating great customer experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Hollywood Bowl Group family. Let’s get you on board!
We think you need these skills to ace Deputy Manager in Oxford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to be a Deputy Manager and how you can contribute to our fun and dynamic environment.
Tailor Your Experience:Make sure to highlight your management experience and any relevant skills in customer service. We love seeing how your background aligns with our values and the responsibilities of the role, so don’t hold back!
Be Authentic:We appreciate honesty and authenticity in applications. Share your unique experiences and what makes you a great fit for our team. Remember, we’re looking for someone who can inspire and motivate others!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at Hollywood Bowl
✨Know the Company Inside Out
Before your interview, make sure you research Hollywood Bowl Group thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Management Skills
As a Deputy Manager, you'll need to demonstrate your management experience. Prepare specific examples of how you've successfully led teams, met financial targets, and improved customer service in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Passion for Customer Service
Hollywood Bowl Group thrives on providing exceptional customer experiences. Be ready to discuss your approach to customer service and how you've inspired your team to deliver outstanding service. Share stories that highlight your commitment to creating memorable experiences for customers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, growth opportunities, and what success looks like in the Deputy Manager role. This shows you're not just interested in the job, but also in how you can contribute to the company's future.
