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For Companies At a Glance
- Tasks: Join our team to maintain high standards and ensure smooth operations at our centres.
- Company: Hollywood Bowl Group is a leading family entertainment provider with 75 centres across the UK.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and ongoing training opportunities.
- Why this job: Be part of a fun, fast-paced environment where your energy and enthusiasm create memorable experiences.
- Qualifications: Great customer service skills, high energy, and a proactive approach are essential.
- Other info: Flexible hours, career progression, and a commitment to diversity and inclusion await you!
The predicted salary is between 24000 - 36000 £ per year.
Are you a dab-hand in DIY and general maintenance?
Are you looking for a fun and fast paced environment to work in, with great benefits?
If so, then look no further!
The Why…
Join Hollywood Bowl Group as a Facilities Team Member, in return you\’ll get:
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to Barnardo’s when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What…
We need a highly motivated, Facilities Team Member who can work alongside our centre team. You\’ll need to maintain high standards of our centres and ensure our lanes are in full operation. You’ll also be liaising with both the team and the customers about any faults they experience while at the centre.
Within our fast-paced, dynamic world, you will be trained on everything you need to know. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities should you wish to take the next step into management.
Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
To be a successful Facilities Team Member, we’ll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive, and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
- Being on the ball when it comes to spotting and resolving a problem
- A proactive approach, maintaining our equipment and centre to the highest standards
The Who…
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.
Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.
We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
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Facilities Team Member employer: Hollywood Bowl
Contact Detail:
Hollywood Bowl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Team Member
✨Tip Number 1
Show your enthusiasm for the role during any interactions. Whether it's in a phone call or an informal chat, let your passion for DIY and maintenance shine through. This will help you stand out as a motivated candidate who genuinely wants to be part of the team.
✨Tip Number 2
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding their commitment to customer service and community engagement can help you align your responses and demonstrate that you're a good fit for their culture.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully resolved maintenance issues or provided excellent customer service. This will showcase your problem-solving skills and ability to work under pressure, which are crucial for this role.
✨Tip Number 4
Be ready to highlight your flexibility regarding working hours and shift patterns. Since the role requires adaptability in a fast-paced environment, demonstrating your willingness to accommodate various schedules can make you a more attractive candidate.
We think you need these skills to ace Facilities Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant DIY and maintenance skills. Include any previous experience in facilities management or customer service, as these are key for the Facilities Team Member role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Hollywood Bowl Group and how your skills align with their values.
Showcase Customer Service Skills: Emphasise your ability to communicate effectively and provide excellent customer service. Use examples from past experiences where you resolved issues or contributed to a positive customer experience.
Highlight Flexibility and Proactivity: Demonstrate your flexibility with working hours and your proactive approach to problem-solving. Provide examples of situations where you took initiative to maintain high standards or resolve issues quickly.
How to prepare for a job interview at Hollywood Bowl
✨Show Your DIY Skills
Since the role requires a dab-hand in DIY and general maintenance, be prepared to discuss your relevant experience. Bring examples of past projects or repairs you've successfully completed to demonstrate your skills.
✨Emphasise Customer Service
Highlight your ability to provide excellent customer service. Share specific instances where you resolved customer issues or enhanced their experience, as this is crucial for the Facilities Team Member role.
✨Demonstrate High Energy
The job is in a fast-paced environment, so convey your enthusiasm and energy during the interview. Use positive body language and maintain an upbeat tone to reflect your suitability for the dynamic atmosphere.
✨Be Proactive and Problem-Solving
Prepare to discuss how you approach problem-solving. Provide examples of times when you spotted an issue and took the initiative to resolve it, showcasing your proactive attitude and attention to detail.
