At a Glance
- Tasks: Maintain high standards in our centres and ensure smooth operations.
- Company: Join the fun-loving Hollywood Bowl Group, a leader in family entertainment.
- Benefits: Earn extra pay, enjoy discounts, and access training programmes.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Be part of a dynamic team and make every visit memorable for customers.
- Qualifications: Great customer service skills and a proactive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Are you a dab-hand in DIY and general maintenance? Are you looking for a fun and fast-paced environment to work in, with great benefits? If so, then look no further!
The Why… Join Hollywood Bowl Group as a Facilities Team Member, in return you'll get:
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What… We need a highly motivated Facilities Team Member who can work alongside our centre team. You'll need to maintain high standards of our centres and ensure our lanes are in full operation. You’ll also be liaising with both the team and the customers about any faults they experience while at the centre. Within our fast-paced, dynamic world, you will be trained on everything you need to know. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities should you wish to take the next step into management.
Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
To be a successful Facilities Team Member, we’ll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive, and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
- Being on the ball when it comes to spotting and resolving a problem
- A proactive approach, maintaining our equipment and centre to the highest standards
The Who… Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Facilities Team Member employer: Hollywood Bowl
Hollywood Bowl Group is an excellent employer for Facilities Team Members, offering a vibrant and dynamic work environment where fun meets professionalism. With comprehensive training programmes, career advancement opportunities, and generous benefits such as free game vouchers and discounts, employees are supported in both their personal and professional growth. The company fosters a culture of inclusivity and teamwork, ensuring that every team member feels valued and empowered to contribute to creating memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hollywood Bowl Group. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Show off your DIY skills! If you've got experience in maintenance or fixing things, be ready to share some examples during your chat. We love a proactive approach, so highlight any times you've spotted and resolved issues in previous roles.
✨Tip Number 3
Bring your energy! The Facilities Team Member role is all about high energy and enthusiasm. Make sure your personality shines through in your interactions. We want to see that you can keep up with our fast-paced environment and bring a smile to our customers' faces.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Facilities Team Member
Some tips for your application 🫡
Show Off Your DIY Skills:Make sure to highlight any DIY or maintenance experience you have in your application. We want to see how your skills can keep our centres running smoothly!
Be Yourself:Let your personality shine through! We’re looking for friendly and enthusiastic team players, so don’t be afraid to show us who you are in your written application.
Tailor Your Application:Take a moment to read the job description carefully and tailor your application to match. Mention specific qualities we’re looking for, like great customer service and a proactive approach.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out!
How to prepare for a job interview at Hollywood Bowl
✨Show Off Your DIY Skills
Since the role is all about maintenance, be ready to discuss your DIY experience. Bring examples of past projects or repairs you've done, and if possible, share how you solved any tricky problems. This will show your hands-on skills and proactive approach.
✨Emphasise Customer Service
Highlight your customer service experience during the interview. Share specific instances where you went above and beyond for a customer. Remember, this role involves liaising with customers, so demonstrating your ability to communicate effectively is key.
✨Be Energetic and Enthusiastic
Hollywood Bowl Group values high energy and enthusiasm. Make sure your personality shines through in the interview. Show that you're excited about the opportunity and ready to contribute to a fun, fast-paced environment.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of examples where you identified an issue and took action to resolve it. This will demonstrate your ability to stay on the ball and maintain high standards in the centre.
