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For Companies At a Glance
- Tasks: Maintain high standards in our centres and ensure smooth operations.
- Company: Join the fun-loving Hollywood Bowl Group, a leader in family entertainment.
- Benefits: Earn extra pay, enjoy discounts, and access training programmes.
- Why this job: Be part of a dynamic team and make every visit memorable for customers.
- Qualifications: Great customer service skills and a proactive attitude.
- Other info: Flexible hours, ongoing training, and opportunities for career growth.
The Why…
Join Hollywood Bowl Group as a Facilities Team Member, in return you\’ll get:
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to Barnardo’s when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What…
We need a highly motivated, Facilities Team Member who can work alongside our centre team. You\’ll need to maintain high standards of our centres and ensure our lanes are in full operation. You’ll also be liaising with both the team and the customers about any faults they experience while at the centre.
Within our fast-paced, dynamic world, you will be trained on everything you need to know. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities should you wish to take the next step into management.
Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
To be a successful Facilities Team Member, we’ll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive, and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
- Being on the ball when it comes to spotting and resolving a problem
- A proactive approach, maintaining our equipment and centre to the highest standards
The Who…
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.
Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.
We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
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Facilities Team Member employer: Hollywood Bowl
Contact Detail:
Hollywood Bowl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hollywood Bowl Group. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Show off your DIY skills! Since the role is all about maintenance, be ready to share examples of your past experiences. Whether it’s fixing things at home or helping out in previous jobs, let them know you’re the go-to person for keeping things running smoothly.
✨Tip Number 3
Bring your energy! The job description mentions high energy and enthusiasm, so make sure to showcase your personality during the interview. Smile, engage with the interviewer, and let your passion for customer service shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for any roles that match your skills and interests.
We think you need these skills to ace Facilities Team Member
Some tips for your application 🫡
Show Off Your DIY Skills: Make sure to highlight any DIY or maintenance experience you have in your application. We love a candidate who can demonstrate their hands-on skills and passion for keeping things running smoothly!
Be Yourself: Let your personality shine through! We’re looking for friendly, enthusiastic team players, so don’t be afraid to show us who you are in your written application.
Tailor Your Application: Take a moment to read the job description carefully and tailor your application to match. We want to see how your skills and experiences align with what we’re looking for in a Facilities Team Member.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Hollywood Bowl
✨Show Off Your DIY Skills
Since the role is all about maintenance, be ready to discuss your DIY experience. Bring examples of past projects or repairs you've done, and explain how they relate to the job. This will show that you’re not just a talker but someone who can get things done!
✨Demonstrate Your Customer Service Skills
Customer service is key in this role, so think of specific instances where you’ve gone above and beyond for a customer. Share stories that highlight your communication skills and ability to resolve issues quickly, as this will resonate well with the interviewers.
✨Emphasise Your Team Spirit
Being a team player is crucial in a fast-paced environment. Prepare to discuss how you’ve collaborated with others in previous jobs. Highlight your flexibility and willingness to support your colleagues, as this will show you’re a great fit for their team culture.
✨Be Proactive and Problem-Solving
The job requires spotting and resolving problems efficiently. Think of examples where you identified an issue before it escalated and took action. This proactive mindset will impress the interviewers and demonstrate that you can maintain high standards in their centres.
