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For Companies At a Glance
- Tasks: Lead the centre in the absence of the General Manager and ensure exceptional customer experiences.
- Company: Join Hollywood Bowl Group, a leader in family entertainment with 75 centres across the UK.
- Benefits: Enjoy bonuses, discounts, 28 days holiday, and access to training programmes.
- Why this job: This role offers growth potential to General Manager level and a fun, dynamic work environment.
- Qualifications: Management experience in leisure, hospitality, or retail; passion for customer service required.
- Other info: Flexible shifts, opportunities for career development, and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to General Manager level, within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further!
The Why...
- The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
- The opportunity to earn a centre outperformance bonus
- A 40-hour contract, plus additional pay for any extra shifts you work
- 50% off food when you are working
- Optional pension plan
- 28 days holiday & additional days holiday with length of service
- Access to our in-house Centre Manager in Training programme and apprenticeships
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- The opportunity to join our healthcare cash plan
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
The What...
As a Deputy Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager. Within our fast-paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting! Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands-on across all areas of the busy centre. You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements. You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment. You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.
To be successful you will have:
- Management experience, ideally within the leisure, hospitality, or retail industry
- A passion for customer service
- Evidence of delivering on financial targets, driving business and sales
- Experience of coaching and developing large teams
- A willingness to work nights and weekends
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Contact Detail:
Hollywood Bowl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding their commitment to customer service and team empowerment will help you align your responses during interviews, showcasing how your management style fits their culture.
✨Tip Number 2
Prepare specific examples from your past management experience that demonstrate your ability to drive financial targets and develop teams. Highlighting these achievements can set you apart as a candidate who can deliver results in a fast-paced environment.
✨Tip Number 3
Network with current or former employees of Hollywood Bowl Group if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the interview.
✨Tip Number 4
Demonstrate your passion for the leisure and hospitality industry during your interactions. Showing genuine enthusiasm for creating memorable experiences for customers can resonate well with the hiring team and reflect your suitability for the role.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in the leisure, hospitality, or retail sectors. Emphasise your achievements in driving financial targets and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to inspire and develop teams. Mention specific examples of how you've successfully managed operations in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as team leadership, financial acumen, and operational management. Use keywords from the job posting to demonstrate your fit for the role.
Show Enthusiasm for Growth: Express your eagerness to grow within the company and take on the responsibilities of a General Manager. Highlight any previous experiences where you have taken initiative or sought out professional development opportunities.
How to prepare for a job interview at Hollywood Bowl
✨Show Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or motivated others to achieve their goals.
✨Understand the Business
Familiarise yourself with Hollywood Bowl Group's operations, values, and growth plans. Being able to discuss how you can contribute to their financial targets and service standards will show your genuine interest in the role.
✨Highlight Customer Service Experience
Customer service is key in this role. Be ready to share specific instances where you've gone above and beyond for customers, and how you plan to maintain high service standards in a fast-paced environment.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, training opportunities, and expectations for the Deputy Manager role. This shows your enthusiasm and helps you assess if it's the right fit for you.
