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- Tasks: Join our team as a Customer Contact Centre Advisor, handling calls and providing top-notch service.
- Company: Hollywood Bowl Group is a leading family entertainment provider with over 75 centres in the UK.
- Benefits: Enjoy monthly bonuses, free games vouchers, and discounts on food and drink.
- Why this job: Experience a fast-paced environment while helping customers enjoy bowling and fun activities.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible hours and opportunities for recognition through awards and support programmes.
Are you a great communicator?
Are you passionate about delivering excellent customer service?
If so, then look no further!
The Why…
As well as a competitive hourly rate you’ll also receive the following non-contractual benefits:
- Monthly Bonus Scheme
- Great incentives throughout peak times
- Free games vouchers
- 30% Discount on food and drink when visiting with friends and family
- Team Member of the Month awards
- Long Service Awards
- Contributory Pension Scheme (after a qualifying period)
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
If you’re looking for a role that offers real pace and variety Hollywood Bowl Group is the place to be.
The What…
Our busy Contact Centre located in Hemel Hempstead, Hertfordshire takes between 1200 and 3000 calls a day from our customers and 4000+ calls at peak times of the year – that’s why we need highly motivated individuals who can work as part of our team to ensure that every call is answered quickly and professionally.
You’ll be selling and advising on our bowling experience to both current and potential customers through incoming and outgoing calls. You’ll recognise their needs to generate additional sales and ensure they receive the best offers. We answer calls from both our UK Hollywood Bowl and Puttstars centres, and also our 6 Splitsville sites in Canada.
As a Contact Centre Advisor you’ll need a confident and professional telephone manner and be motivated and enthusiastic to ensure you and your team are achieving and exceeding our targets. As a committed team player you’ll be flexible and dedicated at all times and you’ll ensure the best customer service is delivered to each and every customer.
If you’re a great communicator and passionate about delivering excellent customer service, Hollywood Bowl Group is definitely the place to be.
The Who…
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.
Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.
We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
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Customer Contact Centre Advisor employer: Hollywood Bowl
Contact Detail:
Hollywood Bowl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Centre Advisor
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's services and offerings. Understanding their bowling experiences and promotions will help you engage confidently with customers and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you refine your telephone manner and ensure you can handle various customer queries effectively.
✨Tip Number 3
Showcase your team spirit! Be prepared to discuss examples of how you've worked collaboratively in previous roles. Highlighting your ability to contribute to a team will resonate well with the hiring managers.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being able to articulate your problem-solving skills and customer-first mindset will set you apart from other candidates.
We think you need these skills to ace Customer Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and customer service experience. Use specific examples that demonstrate how you've successfully handled customer interactions in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work at Hollywood Bowl Group and how your values align with theirs, especially regarding diversity and inclusion.
Prepare for Common Interview Questions: Anticipate questions related to customer service scenarios. Be ready to discuss how you would handle difficult customers or how you can contribute to a team environment.
Show Enthusiasm: In both your written application and any potential interviews, express your enthusiasm for the role and the company. Highlight your motivation to deliver excellent service and be part of a dynamic team.
How to prepare for a job interview at Hollywood Bowl
✨Showcase Your Communication Skills
As a Customer Contact Centre Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues or provided exceptional service.
✨Understand the Company and Its Values
Research Hollywood Bowl Group and understand their mission and values. Be prepared to discuss how your personal values align with theirs, especially regarding customer service and teamwork. This shows genuine interest and helps you stand out.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice handling common customer scenarios, such as dealing with complaints or upselling services. This will help you showcase your problem-solving skills and adaptability.
✨Highlight Teamwork and Flexibility
Emphasise your ability to work well in a team and your flexibility in adapting to changing situations. Share examples of how you've collaborated with colleagues to achieve targets or how you've adjusted to peak times in previous roles.
