At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer experiences and smooth operations.
- Company: Join the fun at Hollywood Bowl Group, where excitement meets opportunity.
- Benefits: Earn bonuses, enjoy discounts, and access professional development programmes.
- Other info: Flexible hours, supportive environment, and opportunities for growth await you!
- Why this job: Be at the heart of creating memorable experiences while advancing your career.
- Qualifications: Management experience in leisure or hospitality and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
The Why... Join Hollywood Bowl Group as a Deputy Manager, in return you’ll get:
- The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
- The opportunity to earn a centre outperformance bonus
- A 40-hour contract, plus additional pay for any extra shifts you work
- 50% off food when you are working
- Optional pension plan
- 28 days holiday & additional days holiday with length of service
- Access to our in-house Centre Manager in Training programme and apprenticeships
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- The opportunity to join our healthcare cash plan
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
The What... As a Deputy Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager. Within our fast-paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting!
Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands‑on across all areas of the busy centre. You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements. You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment. You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.
To be successful you will have:
- Management experience, ideally within the leisure, hospitality, or retail industry
- A passion for customer service
- Evidence of delivering on financial targets, driving business and sales
- Experience of coaching and developing large teams
- A willingness to work nights and weekends
Deputy Manager *NEW CENTRE OPENING* in Cardiff employer: Hollywood Bowl
At Hollywood Bowl Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. As a Deputy Manager, you'll enjoy competitive benefits including a monthly bonus scheme, extensive training opportunities, and a supportive environment that encourages career growth, all while working in a fun and dynamic setting that brings joy to our customers and team alike.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager *NEW CENTRE OPENING* in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality industry. You never know who might have a lead on a Deputy Manager role or can put in a good word for you.
✨Tip Number 2
Get hands-on experience! If you can, volunteer or take on temporary roles in similar environments. This not only boosts your CV but also shows your commitment to the industry.
✨Tip Number 3
Prepare for interviews by practising common questions related to management and customer service. We recommend role-playing with a friend to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there.
We think you need these skills to ace Deputy Manager *NEW CENTRE OPENING* in Cardiff
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, make sure to highlight your love for customer service. We want to see how you can create great experiences and lasting memories for our customers, so share any relevant examples from your past roles!
Tailor Your Experience:Don’t just send a generic application! Tailor your experience to match the job description. If you've got management experience in leisure, hospitality, or retail, let us know how that makes you a perfect fit for the Deputy Manager role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the info you need about the role and our company there!
How to prepare for a job interview at Hollywood Bowl
✨Know the Company Inside Out
Before your interview, make sure you research Hollywood Bowl Group thoroughly. Understand their values, mission, and what makes them unique in the leisure industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Management Skills
As a Deputy Manager, you'll need to demonstrate your management experience. Prepare specific examples of how you've successfully led teams, met financial targets, and improved customer service in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Passion
Hollywood Bowl Group places a strong emphasis on customer experience. Be ready to discuss your passion for customer service and share stories that highlight how you've gone above and beyond to create memorable experiences for customers in the past.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This shows you're not just interested in the job, but also in how you can contribute to the team's success.
