At a Glance
- Tasks: Create unforgettable experiences for customers through outstanding service in a fun environment.
- Company: Join the Hollywood Bowl Group, a leader in family entertainment with a vibrant culture.
- Benefits: Earn extra pay, enjoy discounts, and access training programmes for career growth.
- Other info: Flexible shifts, ongoing training, and opportunities for advancement await you!
- Why this job: Be part of a dynamic team and make lasting memories for guests every day.
- Qualifications: Great customer service skills and a high-energy, friendly attitude.
The predicted salary is between 20000 - 25000 € per year.
Are you looking for a fun and fast-paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further!
The Why...
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What...
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer’s journey! No two shifts are the same, you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit. Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours and Shift Patterns:
- Weekday AM shifts are typically 09.00 - 17.00
- Weekday PM shifts are typically 17.00 - 00.00
- Weekend AM shifts are typically 09.00 - 18.00
- Weekend PM shifts are typically 16.00 - 01.00
Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
Qualifications
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Guest Experience Team Member — Fast-Paced with Growth in Bristol employer: Hollywood Bowl
Hollywood Bowl Group is an excellent employer that offers a vibrant and dynamic work environment where Team Members can thrive. With comprehensive training and development opportunities, including in-house management programmes and apprenticeships, employees are empowered to fast-track their careers while enjoying great benefits such as extra pay, discounts, and a supportive team culture. Located in various centres across the UK, the company fosters a sense of community and inclusivity, making it a fantastic place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Team Member — Fast-Paced with Growth in Bristol
✨Tip Number 1
Get to know the company! Before your interview, check out Hollywood Bowl Group's website and social media. Familiarising yourself with their values and recent news can help you connect better during the chat.
✨Tip Number 2
Show off your personality! In a fast-paced environment like this, they want to see your energy and enthusiasm. Be yourself and let your passion for customer service shine through!
✨Tip Number 3
Prepare some questions! Asking about team dynamics or training opportunities shows you're genuinely interested in growing with the company. Plus, it gives you a chance to see if it's the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're keen and professional, which is exactly what they’re looking for in a Team Member.
We think you need these skills to ace Guest Experience Team Member — Fast-Paced with Growth in Bristol
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm and energy. Remember, we’re all about creating fun experiences!
Tailor Your Application:Make sure to customise your application to highlight your customer service skills and any relevant experience. Mention how you can contribute to our fast-paced environment and create lasting memories for our customers!
Check Your Details:Before hitting that submit button, double-check your application for any typos or errors. A polished application shows us that you pay attention to detail, which is super important in our line of work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you get all the latest updates about your application status. Plus, it’s just a click away!
How to prepare for a job interview at Hollywood Bowl
✨Know the Company
Before your interview, take some time to research Hollywood Bowl Group. Understand their values, mission, and what makes them unique in the entertainment industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Experience Team Member, outstanding customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to communicate well and handle different situations with a friendly attitude.
✨Emphasise Your Energy and Enthusiasm
Hollywood Bowl Group thrives on high energy and enthusiasm. During the interview, let your personality shine through! Share stories that demonstrate your passion for creating enjoyable experiences and how you can contribute to a fun atmosphere for customers.
✨Be Ready for Flexibility
The role requires flexibility with working hours and shift patterns. Be prepared to discuss your availability and willingness to adapt to different shifts. Showing that you're open to working various hours will make you a more attractive candidate.
