At a Glance
- Tasks: Lead the centre in the absence of the General Manager and inspire your team.
- Company: Join Hollywood Bowl Group, a leader in family entertainment with exciting growth plans.
- Benefits: Earn bonuses, enjoy discounts, and access professional development opportunities.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Fast-track your career to General Manager level in just 12-18 months!
- Qualifications: Management experience in leisure, hospitality, or retail; passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
About the role
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to General Manager level, within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further!
The Why...
- The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
- The opportunity to earn a centre outperformance bonus
- A 40-hour contract, plus additional pay for any extra shifts you work
- 50% off food when you are working
- Optional pension plan
- 28 days holiday & additional days holiday with length of service
- Access to our in-house Centre Manager in Training programme and apprenticeships
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Development through structured and well guided training
- The opportunity to join our healthcare cash plan
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
The What...
As a Deputy General Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager. Within our fast-paced, dynamic world, Deputy General Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting!
Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands-on across all areas of the busy centre. You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements.
You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment. You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.
To be successful you will have:
- Management experience, ideally within the leisure, hospitality, or retail industry
- A passion for customer service
- Evidence of delivering on financial targets, driving business and sales
- Experience of coaching and developing large teams
- A willingness to work nights and weekends
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Deputy General Manager - with GM Fast Track opportunities in Woking employer: Hollywood Bowl Group
Hollywood Bowl Group is an exceptional employer that prioritises the growth and development of its team members, offering a clear pathway to General Manager roles within 12 to 18 months. With a vibrant work culture that values diversity and inclusion, employees enjoy competitive benefits such as performance bonuses, generous holiday allowances, and access to comprehensive training programmes. Located in a dynamic environment, this role not only promises exciting challenges but also fosters a supportive atmosphere where every team member can thrive and contribute to creating memorable experiences for customers.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager - with GM Fast Track opportunities in Woking
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hollywood Bowl Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to management and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show your passion for the role! During interviews, share specific examples of how you've inspired teams or improved customer experiences in previous roles. This will help us see your potential as a Deputy General Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Hollywood Bowl Group family.
We think you need these skills to ace Deputy General Manager - with GM Fast Track opportunities in Woking
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to join us and help create amazing experiences for our customers.
Tailor Your CV:Make sure your CV is tailored to the Deputy General Manager role. Highlight your management experience and any achievements in customer service or financial targets. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hollywood Bowl Group
✨Know the Company Inside Out
Before your interview, take some time to research Hollywood Bowl Group. Understand their values, mission, and recent developments. This will not only show your enthusiasm but also help you align your answers with what they stand for.
✨Showcase Your Management Skills
Be ready to discuss your management experience in detail. Prepare examples of how you've successfully led teams, met financial targets, and improved customer service. Highlight any specific achievements that demonstrate your ability to inspire and develop others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about situations where you had to handle difficult customers or manage a crisis. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Express Your Passion for Customer Service
Since the role is heavily focused on customer experience, convey your passion for delivering outstanding service. Share stories that illustrate your commitment to creating memorable experiences for customers and how you motivate your team to do the same.
