At a Glance
- Tasks: Welcome guests, serve food and drinks, and create memorable experiences.
- Company: Hollywood Bowl Group is a fun-focused company with 75 UK centres promoting healthy competition.
- Benefits: Earn up to £12.71 per hour, enjoy discounts, free game vouchers, and training opportunities.
- Other info: Work in a fast-paced environment with potential for career growth and additional holiday days.
- Why this job: Join a vibrant team, develop your skills, and make lasting memories for customers.
- Qualifications: Excellent customer service skills, high energy, and flexibility with hours required.
Are you looking for a fun and fast paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why...
Join Hollywood Bowl Group as a Team Member, in return you'll get:
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What...
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer’s journey!
No two shifts are the same, you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours and Shift Patterns:
Our centres are typically open seven days a week, from 9am to midnight.
Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.
Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday.
- Weekday AM shifts are typically 09.00 - 17.00
- Weekday PM shifts are typically 17.00 - 00.00
- Weekend AM shifts are typically 09.00 - 18.00
- Weekend PM shifts are typically 16.00 - 01.00
*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Member, we’ll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.
Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.
We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Team Member employer: Hollywood Bowl Group
Hollywood Bowl Group in Bristol is an excellent employer that values its team members by offering a vibrant work culture and numerous growth opportunities. With flexible hours, competitive pay, and benefits like training programs and discounts on food and drinks, employees can thrive in a supportive environment while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and culture. Understanding what they stand for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight your customer service experience in conversations or during interviews. Since the role focuses heavily on creating memorable experiences for customers, sharing specific examples of how you've excelled in similar situations can set you apart.
✨Tip Number 3
Be prepared to discuss your flexibility with hours and shifts. Given the varied working hours, showing that you're adaptable and willing to work during peak times will demonstrate your commitment to the role.
✨Tip Number 4
Engage with current employees or check out reviews online to get insights into the work environment. This knowledge can help you tailor your approach and questions during the interview, making you a more appealing candidate.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Hollywood Bowl Group is looking for in a Team Member. Highlight your customer service skills and ability to work in a fast-paced environment in your application.
Tailor Your CV:Make sure your CV reflects relevant experience and skills that match the job requirements. Emphasise any previous roles where you provided excellent customer service or worked in a team setting.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to join Hollywood Bowl Group and how you can contribute to creating memorable experiences for customers.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Hollywood Bowl Group
✨Show Your Enthusiasm
As a Team Member, you'll be expected to create memorable experiences for customers. Make sure to express your enthusiasm for the role during the interview. Share examples of how you've provided excellent customer service in the past.
✨Demonstrate Team Spirit
Hollywood Bowl Group values friendly, supportive team players. Be prepared to discuss your experience working in teams and how you contribute to a positive team environment. Highlight any specific instances where you helped a colleague or worked collaboratively.
✨Be Flexible with Availability
The role requires flexibility with hours and shifts, especially during peak times. During the interview, emphasise your willingness to work various shifts, including evenings and weekends, to show that you're adaptable and committed.
✨Prepare for Customer Scenarios
Expect questions about how you would handle different customer service scenarios. Think of a few examples where you successfully resolved issues or went above and beyond for a customer. This will demonstrate your problem-solving skills and ability to thrive in a fast-paced environment.
