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For Companies At a Glance
- Tasks: Join us as a Team Member, welcoming customers and ensuring they have a blast!
- Company: Hollywood Bowl Group is a leading family entertainment provider with 75 UK centres.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and ongoing training.
- Why this job: Be part of a fun team, create memorable experiences, and grow your career.
- Qualifications: We seek energetic team players with great customer service skills and flexibility.
- Other info: Flexible shifts available; perfect for students looking to earn while having fun!
Team Member – Cwmbran
Employer
Hollywood Bowl Group
Location
Cwmbran, Torfaen (Tor-faen)
Salary
Up to £12.21 per hour, with the opportunity to earn up to £12.71 per hour through bonus
Closing date
25 Dec 2025
Sector
Bar and Floor Staff
Job Type
Part Time
Job Details
Are you looking for a fun and fast paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
Benefits
The Why…
Join Hollywood Bowl Group as a Team Member, in return you\’ll get:
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
Responsibilities
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer\’s journey! No two shifts are the same, you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value‑for‑money experience with every visit. Within our fast‑paced, dynamic world, Team Members are trained across all key areas of the centre, so you\’ll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours and Shift Patterns
Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants. Here is an overview of the typical shift patterns we have in the centre, from Monday to Sunday.
- Weekday AM shifts are typically 09.00 – 17.00
- Weekday PM shifts are typically 17.00 – 00.00
- Weekend AM shifts are typically 09.00 – 18.00
- Weekend PM shifts are typically 16.00 – 01.00
Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
Requirements
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast‑paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
About Hollywood Bowl Group
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in‑centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we\’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we\’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
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Team Member - Cwmbran employer: Hollywood Bowl Group
Contact Detail:
Hollywood Bowl Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Cwmbran
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for customers in previous roles.
✨Tip Number 2
Familiarise yourself with Hollywood Bowl Group's values and mission. Demonstrating that you understand and align with their commitment to fun and friendly competition can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility with working hours. Since peak times are evenings and weekends, showing that you're willing to adapt your schedule can make you a more attractive candidate.
✨Tip Number 4
Highlight your ability to work in a fast-paced environment. Share any relevant experiences where you've successfully managed multiple tasks or worked under pressure, as this is crucial for a Team Member role.
We think you need these skills to ace Team Member - Cwmbran
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required teamwork. Use keywords from the job description to show you understand what they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work at Hollywood Bowl Group and how your skills align with their values.
Showcase Your Personality: In your application, let your personality shine through. Since the role is about creating enjoyable experiences for customers, demonstrate your friendly and energetic nature in your writing.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Hollywood Bowl Group
✨Show Your Enthusiasm
As a Team Member, your energy and enthusiasm are key. Make sure to express your excitement about the role and the company during the interview. Share why you love working in a fast-paced environment and how you can contribute to creating memorable experiences for customers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer or resolve an issue. This will show that you understand the importance of customer satisfaction in this role.
✨Be Flexible and Adaptable
Highlight your flexibility with working hours and shifts, as this is crucial for a role that requires availability during peak times. Discuss any previous experiences where you had to adapt quickly to changing circumstances or work in different roles.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team culture, training opportunities, or what a typical day looks like for a Team Member. This shows your genuine interest in the position and helps you assess if it's the right fit for you.