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- Tasks: Join us as a Team Member, providing outstanding customer service and creating memorable experiences.
- Company: Hollywood Bowl Group is all about fun, competition, and bringing people together.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and career development opportunities.
- Why this job: Be part of a vibrant team in a fast-paced environment with great growth potential.
- Qualifications: We seek energetic, friendly individuals with excellent communication skills and a passion for customer service.
- Other info: Flexible shifts available, with thorough training and support for your career journey.
Are you looking for a fun and fast-paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further!
The Why... Join Hollywood Bowl Group as a Team Member. In return, you’ll get:
- The opportunity to earn an extra 50p per hour, paid monthly
- Access to apprenticeship programmes and in-house management training
- Optional pension plan
- Additional holiday days with length of service, up to five days
- Ongoing training and development, with opportunities for career advancement
- Free game vouchers monthly
- 30% discount on food and drink for you and up to five friends
- 50% off food when working
- Access to our Team Member Support Programme, including counselling, life coaching, CBT, and Mental Health First Aiders
- Financial long service awards
- A £15 donation to our charity partner upon completing induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What... As a Team Member, you’ll be at the heart of the customer experience! Your shifts may include welcoming customers at reception, hosting parties, or serving at the bar and diner. Your professional, energetic, and engaging service will ensure customers have an enjoyable and value-for-money experience. Our training covers all key areas, enabling you to support every stage of the customer journey, including potential work in the kitchen.
Opening Hours and Shifts: Centers are open seven days a week, typically from 9am to midnight. Peak times are evenings, weekends, and school holidays, when availability is especially needed. Typical shifts:
- Weekday AM: 09.00 - 17.00
- Weekday PM: 17.00 - 00.00
- Weekend AM: 09.00 - 18.00
- Weekend PM: 16.00 - 01.00
Hours may vary by location, and shift patterns will be confirmed at interview. Under 18s may work until midnight but no later. We provide thorough induction and continuous training, with career development opportunities including apprenticeships and management training.
Ideal Candidate:
- Excellent customer service and communication skills
- High energy, able to work in a fast-paced environment
- Friendly, supportive team player
- Flexible with working hours and shifts
- Basic literacy and numeracy skills
About Hollywood Bowl Group... We are passionate about bringing families and friends together for fun and healthy competition. Since our listing in 2016, we’ve expanded to 75 UK and 15 Canadian centres, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are committed to diversity, inclusion, and creating a workplace that values all contributions, making us a more relevant, competitive, and resilient company.
Team Member employer: Hollywood Bowl Group
Contact Detail:
Hollywood Bowl Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Show your enthusiasm for customer service! When you get the chance to speak with us, highlight any previous experiences where you've gone above and beyond to make a customer's day. This will demonstrate that you're not just looking for a job, but genuinely want to create memorable experiences.
✨Tip Number 2
Be prepared to discuss your flexibility with shifts. Since we operate during peak times like evenings and weekends, showing that you're willing to work these hours can set you apart from other candidates. It shows commitment and readiness to be part of our dynamic team.
✨Tip Number 3
Familiarise yourself with our brand and values. Understanding what Hollywood Bowl Group stands for and how we aim to create fun experiences will help you align your answers during the interview. It shows that you're not just interested in any job, but specifically in being part of our team.
✨Tip Number 4
Prepare to showcase your teamwork skills. As a Team Member, you'll be working closely with others, so think of examples where you've successfully collaborated in a team setting. This will highlight your ability to contribute positively to our supportive environment.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and teamwork. Use specific examples that demonstrate your ability to thrive in a fast-paced environment, as this is crucial for the Team Member role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work at Hollywood Bowl Group and how your skills align with their values of fun and customer satisfaction.
Highlight Flexibility: Since the role requires flexibility with working hours, emphasise your availability in your application. Mention any previous experience working varied shifts or in similar environments to show you can adapt easily.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers or team members in past roles. This will demonstrate your strong communication skills, which are essential for providing outstanding customer service.
How to prepare for a job interview at Hollywood Bowl Group
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Hollywood Bowl Group thrives on energy and fun, so demonstrating your passion for customer service and teamwork will resonate well with the interviewers.
✨Highlight Relevant Experience
Prepare examples from your past experiences that showcase your customer service skills and ability to work in a fast-paced environment. Whether it's a previous job or a volunteer position, specific anecdotes can help illustrate your suitability for the role.
✨Be Flexible and Open-Minded
Since the role requires flexibility with shifts, be ready to discuss your availability openly. Showing that you are adaptable and willing to work during peak times, such as evenings and weekends, will make you a more attractive candidate.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquiring about team dynamics, training opportunities, or the company culture shows your genuine interest in the position and helps you assess if it’s the right fit for you.
