At a Glance
- Tasks: Lead the team and ensure an exceptional customer experience in a fun environment.
- Company: Join Hollywood Bowl Group, a leader in family entertainment with exciting growth plans.
- Benefits: Earn bonuses, enjoy discounts, and access professional development opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Take on a dynamic role with potential for rapid career advancement to General Manager.
- Qualifications: Management experience in leisure or hospitality and a passion for customer service.
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to General Manager level, within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further!
The Why...
- The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
- The opportunity to earn a centre outperformance bonus
- A 40-hour contract, plus additional pay for any extra shifts you work
- 50% off food when you are working
- Optional pension plan
- 28 days holiday & additional days holiday with length of service
- Access to our in-house Centre Manager in Training programme and apprenticeships
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- The opportunity to join our healthcare cash plan
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
The What...
As a Deputy Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager. Within our fast-paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting! Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands-on across all areas of the busy centre. You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements. You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment. You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.
To be successful you will have:
- Management experience, ideally within the leisure, hospitality, or retail industry
- A passion for customer service
- Evidence of delivering on financial targets, driving business and sales
- Experience of coaching and developing large teams
- A willingness to work nights and weekends
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Deputy Apprenticeship Manager in Oxford employer: Hollywood Bowl Group
Hollywood Bowl Group is an exceptional employer that prioritises the growth and development of its team members, offering a clear pathway to advance to General Manager level within 12 to 18 months. With a vibrant work culture that fosters inclusivity and teamwork, employees enjoy a range of benefits including generous holiday allowances, financial bonuses, and access to comprehensive support programmes, all while working in a fun and dynamic environment in Oxford.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Apprenticeship Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hollywood Bowl Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to management and customer service. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Show off your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in past roles. This will help you stand out as a candidate who truly cares!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Hollywood Bowl Group.
We think you need these skills to ace Deputy Apprenticeship Manager in Oxford
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, make sure to highlight your passion for customer service. We want to see how you’ve gone above and beyond to create great experiences for customers in your previous roles.
Tailor Your Experience:Don’t just send a generic application! Tailor your experience to match the skills and qualifications we’re looking for. Use specific examples from your management experience that demonstrate your ability to drive business and meet financial targets.
Be Authentic:We love authenticity! Let your personality shine through in your application. Share your unique approach to team management and how you inspire others to perform at their best.
Apply Through Our Website:Make sure to apply through our website for the best chance of success. It’s the easiest way for us to review your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Hollywood Bowl Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Deputy Manager at Hollywood Bowl Group. Familiarise yourself with their values, customer service standards, and the specific responsibilities mentioned in the job description. This will help you demonstrate your genuine interest and how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll be expected to inspire and lead a team. Prepare examples from your past experiences where you've successfully coached or developed team members. Highlight any instances where you’ve driven financial targets or improved customer satisfaction, as these are key areas for the role.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as managing a busy shift or resolving a customer complaint. Think about scenarios from your previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team culture, opportunities for growth within the company, or how success is measured in the Deputy Manager role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
