At a Glance
- Tasks: Lead the team and ensure an exceptional customer experience in a fun environment.
- Company: Join Hollywood Bowl Group, a leader in family entertainment with exciting growth plans.
- Benefits: Earn bonuses, enjoy discounts, and access professional development opportunities.
- Other info: Dynamic workplace with a focus on diversity and inclusion.
- Why this job: Take on a key role with autonomy and fast-track your career to General Manager.
- Qualifications: Management experience in leisure or hospitality and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to General Manager level, within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further!
The Why...
- The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
- The opportunity to earn a centre outperformance bonus
- A 40-hour contract, plus additional pay for any extra shifts you work
- 50% off food when you are working
- Optional pension plan
- 28 days holiday & additional days holiday with length of service
- Access to our in-house Centre Manager in Training programme and apprenticeships
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- The opportunity to join our healthcare cash plan
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
The What...
As a Deputy Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager. Within our fast-paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting! Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands-on across all areas of the busy centre. You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements. You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment. You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.
To be successful you will have:
- Management experience, ideally within the leisure, hospitality, or retail industry
- A passion for customer service
- Evidence of delivering on financial targets, driving business and sales
- Experience of coaching and developing large teams
- A willingness to work nights and weekends
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Deputy Manager - Crawley in Northgate employer: Hollywood Bowl Group
Hollywood Bowl Group is an exceptional employer that prioritises the growth and development of its team members, offering a clear pathway to advance to General Manager level within 12 to 18 months. With a vibrant work culture that fosters inclusivity and teamwork, employees enjoy a range of benefits including generous holiday allowances, financial bonuses, and access to comprehensive support programmes, all while working in a fun and dynamic environment in Crawley.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager - Crawley in Northgate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hollywood Bowl Group. Understand their values, mission, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your management experience aligns with the role of Deputy Manager. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your passion for customer service! Be ready to share examples of how you've gone above and beyond for customers in the past. This is key for a role where creating great experiences is at the heart of what we do.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy Manager - Crawley in Northgate
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through. We want to see how excited you are about creating great experiences for our guests!
Tailor Your CV:Make sure your CV is tailored to the Deputy Manager role. Highlight your management experience and any achievements in driving financial targets. We love seeing how you've made a difference in previous roles!
Be Authentic:Don’t be afraid to show your personality in your application. We’re looking for someone who fits into our fun and dynamic culture, so let us know what makes you unique!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at Hollywood Bowl Group
✨Know the Company Inside Out
Before your interview, make sure you research Hollywood Bowl Group thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Management Skills
As a Deputy Manager, you'll need to demonstrate your management experience. Prepare specific examples of how you've successfully led teams, met financial targets, and improved customer service in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Passion
Hollywood Bowl Group is all about creating great experiences for customers. Be ready to discuss your passion for customer service and share stories that highlight your commitment to delivering exceptional service. This will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This shows you're not just interested in the job, but also in how you can contribute to the team's success.
