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For Companies At a Glance
- Tasks: Lead the team and ensure exceptional customer experiences in a fun environment.
- Company: Join Hollywood Bowl Group, a leader in family entertainment with exciting growth plans.
- Benefits: Earn bonuses, enjoy discounts, and access professional development opportunities.
- Other info: Diverse workplace with excellent career growth and training opportunities.
- Why this job: Fast-track your career to General Manager level in a dynamic, supportive setting.
- Qualifications: Management experience in leisure or hospitality and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About the role
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to General Manager level, within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further!
The Why... Join Hollywood Bowl Group as a Deputy General Manager, in return you'll get:
- The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
- The opportunity to earn a centre outperformance bonus
- A 40-hour contract, plus additional pay for any extra shifts you work
- 50% off food when you are working
- Optional pension plan
- 28 days holiday & additional days holiday with length of service
- Access to our in-house Centre Manager in Training programme and apprenticeships
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Development through structured and well guided training
- The opportunity to join our healthcare cash plan
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
The What... As a Deputy General Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager. Within our fast-paced, dynamic world, Deputy General Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting!
Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands-on across all areas of the busy centre. You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements. You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment. You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.
To be successful you will have:
- Management experience, ideally within the leisure, hospitality, or retail industry
- A passion for customer service
- Evidence of delivering on financial targets, driving business and sales
- Experience of coaching and developing large teams
- A willingness to work nights and weekends
The Who... Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Deputy General Manager in Newport employer: Hollywood Bowl Group
Contact Detail:
Hollywood Bowl Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in Newport
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to current employees at Hollywood Bowl Group. You never know who might help you land that interview!
✨Tip Number 2
Prepare for the interview by researching Hollywood Bowl Group inside out. Know their values, recent news, and what makes them tick. This will not only impress your interviewers but also help you tailor your answers to show you’re the perfect fit for the Deputy General Manager role.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. Focus on common questions for management roles and think about how you can showcase your experience in customer service and team leadership. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Hollywood Bowl Group family. So, get that application in and let’s make some magic happen!
We think you need these skills to ace Deputy General Manager in Newport
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to be a Deputy General Manager and how you can contribute to our fun and dynamic environment.
Tailor Your Experience: Make sure to highlight your management experience and any relevant skills that align with the job description. We love seeing how your background in leisure, hospitality, or retail can bring value to our centres!
Be Specific: Use specific examples to demonstrate your achievements, especially when it comes to delivering on financial targets or developing teams. We appreciate clear evidence of your success and how you’ve inspired others in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hollywood Bowl Group
✨Know the Company Inside Out
Before your interview, make sure you research Hollywood Bowl Group thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Management Skills
As a Deputy General Manager, you'll need to demonstrate your management experience. Prepare specific examples of how you've successfully led teams, met financial targets, and improved customer service in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about times when you've had to manage conflicts or improve team performance, and be ready to discuss these experiences in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the training programmes available, the company culture, or future growth plans. This shows you're not just interested in the job, but also in how you can contribute to the company's success.