At a Glance
- Tasks: Lead a vibrant mini golf centre, ensuring fun and safety for all.
- Company: Join Putt & Play, part of the Hollywood Bowl Group, revolutionising family entertainment.
- Benefits: Enjoy a performance bonus, discounts, free games, and ongoing training.
- Other info: Dynamic environment with exciting growth plans and a commitment to diversity.
- Why this job: Shape the future of entertainment while developing your leadership skills.
- Qualifications: Experience in management within leisure or hospitality, with a passion for people.
The predicted salary is between 35000 - 45000 £ per year.
With support of your management team, you will be responsible for running one of our busy mini golf centres. You will create a safe, fun, and vibrant environment for your team and customers. You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams: food, drink, amusements and mini golf courses, with real opportunity to share in the success.
You will be fully accountable for:
- Delivering all areas of your budget and KPIs and driving the profit performance of your centre
- Impacting the business' footprint in the local market, supporting the growth of the Puttstars brand
- Managing the performance, service and standards of your centre
- Being an inspiring leader, developing and empowering your team to deliver outstanding customer service
- Collaborating with our People team to talent map our future stars and build strong management succession plans for the centre, encouraging rewarding careers for our Team Members
Within our fast‑paced, dynamic world, General Managers coach, lead, motivate and inspire teams to deliver outstanding service that delights our customers and keeps them coming back for more.
Qualifications and Experience
- Experience as a hands‑on General Manager ideally within the leisure, hospitality, or retail industry
- Experience managing a budget size of at least £1m
- A relentless approach to delivering the best operational standards in the industry
- Evidence of optimising sales and performance of a business unit
- Evidence of managing and impacting multiple revenue streams
- A passion for people, with evidence of coaching, developing, and progressing your team
- An empathetic and compassionate approach
- Resilience, flexibility, and adaptability, to fit in with our fast‑paced environment
- willingness to work nights and weekends
Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business? Are you looking for an employer that will heavily invest in you, and provide extensive opportunities to develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further!
About Putt & Play
Putt & Play forms part of the Hollywood Bowl Group, shaking up the family entertainment space. We offer mini golf with a unique and modern twist. At Puttstars, you'll find high‑tech screens and digitalised scorecards, with three interactive and fun‑filled 9‑hole courses, for the ultimate mini‑golf experience. The centre also offers an impressive amusements area, a fully‑licensed bar, and diner serving up stone‑baked pizzas, hotdogs and tasty shakes, for the complete entertainment experience.
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016, we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in‑centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Benefits
- Performance bonus: 15% of annual base pay, paid quarterly
- Access to our Electric Vehicle scheme
- 50% off food when you are working
- Optional pension plan
- Additional days holiday with length of service
- Ongoing training and development
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Opportunity to join our healthcare cash plan
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
General Manager - Leeds employer: Hollywood Bowl Group
Putt & Play, part of the Hollywood Bowl Group, is an exceptional employer that prioritises employee growth and development within a vibrant and dynamic work environment. As a General Manager in Leeds, you will enjoy autonomy in driving business success while being supported by a strong management team, with access to extensive training, performance bonuses, and a commitment to diversity and inclusion. With exciting growth plans and a focus on creating memorable experiences for customers, Putt & Play offers a rewarding career path for those passionate about leadership in the leisure and hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality industry. Attend local events or join online groups where you can meet people who might know about job openings at Puttstars or similar venues.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've motivated teams and improved customer service in your previous roles. We love hearing about inspiring leaders!
✨Tip Number 3
Be ready to discuss numbers! Since you'll be managing budgets and driving profit performance, brush up on your financial metrics. Be prepared to talk about how you've optimised sales and managed multiple revenue streams in past positions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Puttstars team. Don’t miss out on this opportunity to make a real impact!
We think you need these skills to ace General Manager - Leeds
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role! Share why you love the leisure and hospitality industry, and how your passion translates into creating a fun environment for both your team and customers.
Be Specific About Your Experience:When detailing your experience, be sure to highlight specific achievements. Talk about how you've managed budgets, optimised sales, or led teams in previous roles. Numbers and examples speak volumes!
Tailor Your Application:Make sure your application reflects the job description. Use keywords from the listing to show that you understand what we’re looking for in a General Manager. This helps us see you as a perfect fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Hollywood Bowl Group
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your understanding of budgets and KPIs. Brush up on your financial acumen and be ready to discuss how you've managed budgets of at least £1m in the past. Share specific examples of how you optimised sales and performance across multiple revenue streams.
✨Showcase Your Leadership Style
This role requires an inspiring leader who can motivate and develop a team. Prepare to talk about your leadership style and provide examples of how you've coached and empowered your team members. Highlight any successful talent mapping or succession planning initiatives you've led.
✨Emphasise Customer Experience
Puttstars is all about delivering outstanding customer service. Be ready to discuss how you've created a fun and vibrant environment for customers in previous roles. Share specific strategies you've implemented to enhance customer satisfaction and loyalty.
✨Adaptability is Key
In a fast-paced environment, resilience and flexibility are crucial. Prepare to share examples of how you've adapted to changing circumstances in your previous roles. Discuss any challenges you've faced and how you overcame them while maintaining operational standards.
