At a Glance
- Tasks: Join our busy Contact Centre, handling calls and selling our bowling experiences.
- Company: Hollywood Bowl Group, a leader in family entertainment with a fun culture.
- Benefits: Competitive pay, monthly bonuses, free games, and discounts on food and drink.
- Other info: Diverse and inclusive workplace with opportunities for growth and recognition.
- Why this job: Be part of a dynamic team delivering excellent customer service and making an impact.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 24646 - 30122 £ per year.
If you're looking for a role that offers real pace and variety Hollywood Bowl Group is the place to be.
The What...
Our busy Contact Centre located in Hemel Hempstead, Hertfordshire takes between 1200 and 3000 calls a day from our customers and 4000+ calls at peak times of the year - that's why we need highly motivated individuals who can work as part of our team to ensure that every call is answered quickly and professionally.
You'll be selling and advising on our bowling experience to both current and potential customers through incoming and outgoing calls.
You'll recognise their needs to generate additional sales and ensure they receive the best offers.
We answer calls from both our UK Hollywood Bowl and Puttstars centres, and also our 6 Splitsville sites in Canada.
As a Contact Centre Advisor you'll need a confident and professional telephone manner and be motivated and enthusiastic to ensure you and your team are achieving and exceeding our targets.
As a committed team player you'll be flexible and dedicated at all times and you'll ensure the best customer service is delivered to each and every customer.
If you're a great communicator and passionate about delivering excellent customer service, Hollywood Bowl Group is definitely the place to be.
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.
Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide.
We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment.
We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities.
Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Are you a great communicator? Are you passionate about delivering excellent customer service?
The Why...
As well as a competitive hourly rate you'll also receive the following non-contractual benefits:
- Monthly Bonus Scheme
- Great incentives throughout peak times
- Free games vouchers
- 30% Discount on food and drink when visiting with friends and family
- Team Member of the Month awards
- Long Service Awards
- Contributory Pension Scheme (after a qualifying period)
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- #J-18808-Ljbffr
Customer Contact Centre Advisor - Hemel Hempstead employer: Hollywood Bowl Group
Hollywood Bowl Group is an excellent employer, offering a vibrant and dynamic work environment in Harrow, where you can thrive while creating memorable experiences for customers. With competitive pay, extensive training and development opportunities, and a strong focus on employee well-being, including mental health support and generous benefits, we ensure that our Team Members feel valued and empowered to grow their careers. Join us and be part of a diverse team that celebrates individuality and fosters a culture of inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Centre Advisor - Hemel Hempstead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hollywood Bowl Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hollywood Bowl Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact Centre Advisor - Hemel Hempstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hollywood Bowl Group:Your cover letter is your chance to shine! Tell us why you want to work at Hollywood Bowl Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hollywood Bowl Group!
How to prepare for a job interview at Hollywood Bowl Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
