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For Companies At a Glance
- Tasks: Lead the centre in the absence of the General Manager and ensure exceptional customer experiences.
- Company: Join Hollywood Bowl Group, a leader in family entertainment with exciting growth plans.
- Benefits: Enjoy bonuses, discounts, 28 days holiday, and access to training programmes.
- Why this job: Be part of a fun, dynamic team that values your development and offers career progression.
- Qualifications: Management experience in leisure or hospitality, passion for customer service, and team coaching skills.
- Other info: Flexible working hours with opportunities for additional shifts and a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to General Manager level, within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further!
The Why...
- The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
- The opportunity to earn a centre outperformance bonus
- A 40-hour contract, plus additional pay for any extra shifts you work
- 50% off food when you are working
- Optional pension plan
- 28 days holiday & additional days holiday with length of service
- Access to our in-house Centre Manager in Training programme and apprenticeships
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- The opportunity to join our healthcare cash plan
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
The What...
As a Deputy Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager. Within our fast-paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting! Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands-on across all areas of the busy centre.
You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements. You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment. You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.
To be successful you will have:
- Management experience, ideally within the leisure, hospitality, or retail industry
- A passion for customer service
- Evidence of delivering on financial targets, driving business and sales
- Experience of coaching and developing large teams
- A willingness to work nights and weekends
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Deputy Manager - Watford employer: Hollywood Bowl Group
Contact Detail:
Hollywood Bowl Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Watford
✨Tip Number 1
Familiarise yourself with Hollywood Bowl Group's values and mission. Understanding their commitment to customer service and team empowerment will help you align your responses during interviews, showcasing how your management style fits their culture.
✨Tip Number 2
Highlight your experience in managing teams within the leisure or hospitality sectors. Be prepared to discuss specific examples of how you've motivated staff and improved customer experiences, as this is crucial for the Deputy Manager role.
✨Tip Number 3
Demonstrate your financial acumen by preparing to discuss how you've previously met or exceeded financial targets. This could include strategies you've implemented to drive sales or manage budgets effectively.
✨Tip Number 4
Show your enthusiasm for the role by researching recent developments within Hollywood Bowl Group, such as new centre openings or innovative customer experiences. This knowledge will help you stand out as a candidate who is genuinely interested in the company.
We think you need these skills to ace Deputy Manager - Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in leisure, hospitality, or retail. Emphasise your achievements in delivering financial targets and driving business growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to inspire and develop teams. Mention specific examples of how you've successfully managed teams and improved service standards.
Highlight Relevant Skills: In your application, clearly outline your skills in coaching and developing large teams. Include any experience you have with operational management in fast-paced environments, as this is crucial for the role.
Show Enthusiasm for the Company: Demonstrate your knowledge of Hollywood Bowl Group and its values in your application. Express your excitement about the opportunity to contribute to their growth and commitment to creating memorable experiences for customers.
How to prepare for a job interview at Hollywood Bowl Group
✨Show Your Passion for Customer Service
As a Deputy Manager, you'll be at the heart of customer experience. Make sure to express your enthusiasm for providing outstanding service and share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your management experience and how you've successfully coached and developed teams. Be prepared to discuss specific instances where you inspired your team to achieve financial targets or improve service standards.
✨Understand the Business Operations
Familiarise yourself with the key areas of the centre, such as the lanes, bar, diner, and amusements. Show that you understand how these areas contribute to the overall success of the business and be ready to discuss how you would manage them effectively.
✨Be Ready for Flexibility
The role requires a willingness to work nights and weekends. Be honest about your availability and demonstrate your commitment to being flexible in order to support the team and ensure smooth operations.
