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- Tasks: Lead the centre in the absence of the General Manager and ensure exceptional customer experiences.
- Company: Join Hollywood Bowl Group, a leader in family entertainment with exciting growth plans.
- Benefits: Enjoy bonuses, discounts, holidays, and access to training programs and mental health support.
- Why this job: This role offers autonomy, career development, and a fun environment to inspire your team.
- Qualifications: Management experience in leisure, hospitality, or retail; passion for customer service; team coaching skills.
- Other info: Flexible hours with opportunities for extra shifts and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Deputy Manager *NEW CENTRE OPENING* – Inverness About The Role Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to General Manager level, within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! The Why… Join Hollywood Bowl Group as a Deputy Manager, in return you’ll get: The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme The opportunity to earn a centre outperformance bonus A 40-hour contract, plus additional pay for any extra shifts you work 50% off food when you are working Optional pension plan 28 days holiday & additional days holiday with length of service Access to our in-house Centre Manager in Training programme and apprenticeships Free games vouchers every month 30% discount off food and drink for you and up to five friends Access to our Employee Assistance Programme (EAP) for you and your family, plus access to dedicated Mental Health First Aiders The opportunity to join our healthcare cash plan Financial long service awards A £15 donation to our dedicated charity partner when you complete your induction Enhanced maternity, paternity, adoption, and shared parental leave benefits The What… As a Deputy Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager. Within our fast-paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting! Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands-on across all areas of the busy centre. You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements. You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment. You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us. To be successful you will have: Management experience, ideally within the leisure, hospitality, or retail industry A passion for customer service Evidence of delivering on financial targets, driving business and sales Experience of coaching and developing large teams A willingness to work nights and weekends The Who… Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with 74 centres across the UK and 13 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Deputy Manager *NEW CENTRE OPENING* - Inverness employer: Hollywood Bowl Group
Contact Detail:
Hollywood Bowl Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager *NEW CENTRE OPENING* - Inverness
✨Tip Number 1
Familiarize yourself with the Hollywood Bowl Group's values and mission. Understanding our commitment to customer service and team empowerment will help you align your approach during the interview process.
✨Tip Number 2
Highlight your management experience in the leisure, hospitality, or retail industry. Be prepared to share specific examples of how you've successfully led teams and met financial targets in previous roles.
✨Tip Number 3
Demonstrate your passion for creating memorable customer experiences. Think of instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with our focus on fun and safe environments.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role requires availability during nights and weekends, showing your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Deputy Manager *NEW CENTRE OPENING* - Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in the leisure, hospitality, or retail industry. Emphasize your passion for customer service and any evidence of delivering on financial targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Deputy Manager role and how your skills align with the responsibilities outlined in the job description. Mention your willingness to work nights and weekends, as well as your experience in coaching and developing teams.
Showcase Your Achievements: When detailing your previous roles, focus on specific achievements that demonstrate your ability to drive business and sales. Use metrics where possible to quantify your success.
Prepare for Potential Questions: Think about how you would handle various scenarios related to managing a team and ensuring customer satisfaction. Be ready to discuss your management style and how you motivate your team to deliver outstanding service.
How to prepare for a job interview at Hollywood Bowl Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing outstanding customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
Highlight your management experience by discussing how you've successfully led teams in the past. Be prepared to share instances where you coached team members or resolved conflicts effectively.
✨Understand Financial Targets
Familiarize yourself with how financial targets are set and achieved in a leisure or hospitality environment. Be ready to discuss your experience in driving sales and meeting financial goals.
✨Be Ready for a Dynamic Environment
The role is fast-paced, so convey your ability to adapt and thrive in such settings. Share examples of how you've managed multiple responsibilities simultaneously while maintaining high service standards.
