At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer experiences and smooth operations.
- Company: Join the fun-loving Hollywood Bowl Group, a leader in family entertainment.
- Benefits: Earn bonuses, enjoy discounts, and access mental health support.
- Other info: Exciting growth opportunities with a commitment to diversity and inclusion.
- Why this job: Be at the heart of the action, making every visit memorable for customers.
- Qualifications: Management experience and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you a highly motivated, engaging manager? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further!
The Why...
- The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
- The opportunity to earn a centre outperformance bonus
- A 40-hour contract, plus additional pay for any extra shifts you work
- 50% off food when you are working
- Optional pension plan
- 28 days holiday & additional days holiday with length of service
- Access to our in-house Centre Manager in Training programme and apprenticeships
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- The opportunity to join our healthcare cash plan
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
The What...
When joining Hollywood Bowl Group as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area. Within our fast-paced, dynamic world, you will be at the very centre of the Hollywood Bowl experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey. The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front-of-house, to supporting the General Manager back-of-house in delivering on centre goals and financial targets. You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers.
To be successful you will have:
- Management experience, ideally within the leisure, hospitality, or retail industry
- A passion for customer service
- Evidence of inspiring and developing large teams
- A willingness to work nights and weekends
- Desire for success
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Assistant Support Manager in Crawley employer: Hollywood Bowl Group
Hollywood Bowl Group is an exceptional employer that prioritises the growth and development of its employees, offering a comprehensive benefits package including monthly bonuses, generous holiday allowances, and access to training programmes. With a vibrant work culture that fosters teamwork and inclusivity, you will play a pivotal role in creating memorable experiences for customers while enjoying perks like discounted meals and free games vouchers. Join us in Crawley and be part of a dynamic team that is committed to delivering fun and excitement in a financially stable and expanding business.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Support Manager in Crawley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hollywood Bowl Group's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your management experience aligns with their needs, especially in customer service and team development. We want you to shine!
✨Tip Number 3
Show off your passion! During the interview, share specific examples of how you've inspired and developed teams in the past. Highlight your enthusiasm for creating a positive customer experience – it’s what they’re all about at Hollywood Bowl Group!
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the company’s growth plans. This shows you’re engaged and serious about joining the team. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Support Manager in Crawley
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through! We want to see how you can bring that enthusiasm to the role and inspire your team.
Tailor Your Experience:Make sure to highlight your management experience, especially if it's in leisure, hospitality, or retail. We love seeing how your background aligns with what we do at Hollywood Bowl Group!
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for engaging managers who can inject fun and positivity into our team, so show us who you are!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our exciting growth plans!
How to prepare for a job interview at Hollywood Bowl Group
✨Know the Company Inside Out
Before your interview, take some time to research Hollywood Bowl Group. Understand their values, mission, and recent developments. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Management Skills
As an Assistant Support Manager, you'll need to demonstrate your management experience. Prepare specific examples of how you've inspired and developed teams in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Passion
Hollywood Bowl Group is all about providing a fun and engaging customer experience. Be ready to discuss your passion for customer service and share stories that highlight your ability to enhance the customer journey.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about situations where you've had to manage conflicts or improve team performance, and be prepared to discuss your approach and outcomes.
