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For Companies At a Glance
- Tasks: Deliver outstanding customer service and create memorable experiences for guests.
- Company: Join the Hollywood Bowl Group, a leader in family entertainment.
- Benefits: Earn extra pay, enjoy discounts, and access training programmes.
- Other info: Flexible shifts and opportunities for career growth await you!
- Why this job: Work in a fun, fast-paced environment with great team spirit.
- Qualifications: Great communication skills and a friendly, energetic attitude.
The predicted salary is between 20000 - 25000 £ per year.
Requirements
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
About the Company
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Why Join
Are you looking for a fun and fast paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further!
Benefits
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
Shift Patterns
Weekday AM shifts are typically 09.00 - 17.00
Weekday PM shifts are typically 17.00 - 00.00
Weekend AM shifts are typically 09.00 - 18.00
Weekend PM shifts are typically 16.00 - 01.00
Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
Team Member *New Centre Opening* - Cardiff employer: Hollywood Bowl Group
Contact Detail:
Hollywood Bowl Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member *New Centre Opening* - Cardiff
✨Tip Number 1
Get to know the company! Before your interview, check out Hollywood Bowl Group's website and social media. Understanding their values and what they stand for will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating great experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your energy! Hollywood Bowl is all about fun and fast-paced environments, so let your enthusiasm shine through. Whether it's in your body language or your tone, make sure they see how excited you are about the opportunity.
✨Tip Number 4
Flexibility is key! Be open about your availability and willingness to work different shifts. This shows that you're a team player and ready to jump in wherever needed, which is super important for a role like this.
We think you need these skills to ace Team Member *New Centre Opening* - Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills: We want to see how you shine in customer service! Make sure to highlight any experience you have in this area, and don’t forget to mention your ability to communicate with all sorts of people. It’s all about creating those lasting memories for our customers!
Bring the Energy!: This role is all about high energy and a fast-paced environment. Let us know how you thrive in busy situations and keep that positive vibe going. Share examples of when you’ve had to think on your feet or juggle multiple tasks!
Be a Team Player: We’re looking for friendly and supportive team players. In your application, tell us about times you’ve worked well in a team and how you’ve helped others. We love to see collaboration and camaraderie!
Flexibility is Key: With varying shift patterns, it’s important to show us your flexibility. Mention your availability and willingness to adapt to different working hours. This will help us see you as a great fit for our dynamic team!
How to prepare for a job interview at Hollywood Bowl Group
✨Show Off Your Customer Service Skills
Since great customer service is key for this role, think of specific examples where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your ability to communicate effectively at all levels.
✨Bring the Energy!
Hollywood Bowl Group thrives in a fast-paced environment, so it's important to convey your high energy during the interview. Practice speaking enthusiastically about your experiences and how you handle busy situations. A positive attitude can really set you apart!
✨Be a Team Player
This role requires a friendly and supportive team player, so be prepared to discuss how you work well with others. Share examples of teamwork from previous jobs or activities, highlighting your flexibility and willingness to help out wherever needed.
✨Know Your Availability
Flexibility with working hours is crucial, so make sure you're clear about your availability. Before the interview, check the shift patterns and be ready to discuss how you can fit into their schedule. This shows you're serious about the role and ready to jump in!