At a Glance
- Tasks: Deliver outstanding customer service and create memorable experiences for guests.
- Company: Join the Hollywood Bowl Group, a leader in family entertainment across the UK and Canada.
- Benefits: Earn extra pay, enjoy discounts, and access training programmes for career growth.
- Other info: Flexible shifts and opportunities for personal development in a diverse workplace.
- Why this job: Be part of a fun, fast-paced environment where you can make lasting memories.
- Qualifications: Great communication skills and a friendly, energetic attitude.
The predicted salary is between 20000 - 25000 £ per year.
Job Requirements
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast‑paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
About the Company
The Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in‑centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we are proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Benefits
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in‑house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
Shift Patterns
- Weekday AM shifts are typically 09.00 - 17.00
- Weekday PM shifts are typically 17.00 - 00.00
- Weekend AM shifts are typically 09.00 - 18.00
- Weekend PM shifts are typically 16.00 - 01.00
Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
Guest Services Associate - Flexible Shifts & Perks in Bolton employer: Hollywood Bowl Group
At Hollywood Bowl Group, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. With flexible shifts, competitive benefits including free game vouchers and discounts for you and your friends, and ample opportunities for career growth through our in-house training programmes, we ensure our team members feel valued and supported. Join us in creating unforgettable experiences for our customers while enjoying a fun and dynamic environment that celebrates diversity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Associate - Flexible Shifts & Perks in Bolton
✨Tip Number 1
Get to know the company! Before your interview, check out Hollywood Bowl Group's website and social media. Understanding their values and culture will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you provided great service or solved a problem. Be ready to share these stories during your interview to demonstrate your high energy and team player attitude.
✨Tip Number 3
Be flexible! Since the role requires adaptability with shifts, highlight your willingness to work various hours. This shows you're ready to jump in wherever needed, which is super important in a fast-paced environment like Hollywood Bowl.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and familiar with our online systems, which is a big plus for a Guest Services Associate.
We think you need these skills to ace Guest Services Associate - Flexible Shifts & Perks in Bolton
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We love candidates who can communicate well and bring a friendly vibe to our team, so share any relevant stories that showcase your skills!
Be Yourself!:We want to get to know the real you, so don’t be afraid to let your personality shine through in your written application. A bit of enthusiasm goes a long way, especially in a fun environment like ours!
Flexibility is Key:Since we offer flexible shifts, mention your availability clearly. If you can work weekends or late nights, let us know! It shows you're ready to jump in and help out wherever needed.
Apply Through Our Website:For the best chance of landing an interview, make sure to apply directly through our website. It’s super easy, and we’ll get your application right into our system for review!
How to prepare for a job interview at Hollywood Bowl Group
✨Show Off Your Customer Service Skills
Since the role is all about great customer service, think of specific examples where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your ability to communicate effectively at all levels.
✨Bring the Energy!
Hollywood Bowl Group thrives in a fast-paced environment, so it's important to convey your high energy during the interview. Practice speaking enthusiastically about your experiences and how you handle busy situations to show that you can keep up with the pace.
✨Be a Team Player
Highlight your teamwork skills by discussing past experiences where you collaborated with others. The interviewers will be looking for someone who is friendly, supportive, and can work well within a team, so make sure to emphasise your ability to contribute positively to a group.
✨Flexibility is Key
With various shift patterns available, it's crucial to express your flexibility regarding working hours. Be honest about your availability and willingness to adapt to different shifts, as this will show that you're committed to fitting into their dynamic work environment.
