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For Companies At a Glance
- Tasks: Lead and inspire the team while ensuring customers have an unforgettable experience.
- Company: Join Hollywood Bowl Group, a leader in family entertainment with 74 centres across the UK.
- Benefits: Enjoy perks like free game vouchers, discounts, and access to management training programmes.
- Why this job: Fast-paced environment with opportunities for personal development and career progression.
- Qualifications: Experience supervising a team and excellent customer service skills are essential.
- Other info: Flexible shifts available; perfect for students looking to balance work and studies.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for personal development to become a future manager? Are you looking for a fun and fast-paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further!
The Why...
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
- And excitingly, a place on our Assistant Manager in Training programme!
The What...
As an Assistant Manager in Training (Team Leader) you’ll lead and inspire the team on shift and be responsible for ensuring that our customers are having an unforgettable time in the centres. You will join us as a Team Leader, with a place secured on our next Assistant Manager in Training programme intake to set you up for success as a Manager of the future in our business. No two shifts are the same, you may be welcoming customers, setting your department up for success or coaching your team. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Opening Hours and Shift Patterns:
Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants. Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday.
- Weekday AM shifts are typically 09.00 - 17.00
- Weekday PM shifts are typically 17.00 - 00.00
- Weekend AM shifts are typically 09.00 - 18.00
- Weekend PM shifts are typically 16.00 - 01.00
*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Assistant Manager in Training (Team Leader), we’ll want to see:
- Experience of supervising a team
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with 74 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Assistant Manager in Training - Cwmbran employer: Hollywood Bowl Group
Contact Detail:
Hollywood Bowl Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Training - Cwmbran
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding what drives the company will help you align your answers during the interview and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed or motivated a team in the past. Highlighting your experience in supervising a team will be crucial for this role.
✨Tip Number 3
Be ready to discuss your customer service philosophy. Since the role focuses on providing outstanding customer experiences, think of specific instances where you went above and beyond for customers.
✨Tip Number 4
Demonstrate your flexibility and adaptability by discussing how you've handled fast-paced environments before. This will show that you can thrive in the dynamic setting of a bowling centre.
We think you need these skills to ace Assistant Manager in Training - Cwmbran
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any supervisory roles or customer service positions. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Hollywood Bowl Group and how your skills align with their values.
Showcase Your Customer Service Skills: In your application, provide examples of how you've delivered outstanding customer service in previous roles. Highlight any experiences where you went above and beyond to ensure customer satisfaction.
Demonstrate Leadership Potential: Since this is a management training position, include instances where you've led a team or taken initiative. Discuss how you inspire and motivate others, as well as your ability to work in a fast-paced environment.
How to prepare for a job interview at Hollywood Bowl Group
✨Show Your Leadership Skills
As an Assistant Manager in Training, you'll be expected to lead a team. Be prepared to discuss your previous experience in supervising or managing a team, and share specific examples of how you've motivated others and handled challenges.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of instances where you've gone above and beyond for customers. Highlight your ability to communicate effectively and create memorable experiences for guests.
✨Emphasise Your Energy and Enthusiasm
This position requires high energy and a positive attitude. During the interview, convey your passion for working in a fast-paced environment and how you can bring that infectious enthusiasm to the team.
✨Be Flexible and Adaptable
With varying shift patterns and busy periods, flexibility is crucial. Be ready to discuss your availability and how you can adapt to different situations, showcasing your willingness to support the team whenever needed.
