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For Companies At a Glance
- Tasks: Join us as a Team Member, providing top-notch customer service and creating memorable experiences.
- Company: Hollywood Bowl Group is a leading family entertainment provider with 75 centres across the UK.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and ongoing training opportunities.
- Why this job: Be part of a fun, dynamic team where no two shifts are the same and growth is encouraged.
- Qualifications: We seek energetic team players with great communication skills and a passion for customer service.
- Other info: Flexible weekend shifts available; perfect for students looking to earn while having fun!
About The Role
Are you looking for a fun and fast-paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why…
Join Hollywood Bowl Group as a Team Member. In return, you\’ll get:
- The opportunity to earn an extra 50p per hour, paid monthly
- Access to apprenticeship programmes and our in-house management training
- Optional pension plan
- Additional holiday days with length of service, up to five days
- Ongoing training and development, with opportunities for career advancement
- Free game vouchers every month
- 30% discount on food and drink for you and up to five friends
- 50% off food when working
- Access to our Team Member Support Programme, including counselling, life coaching, cognitive behavioural therapy, and Mental Health First Aiders
- Long service awards
- A £15 donation to our charity partner upon completing induction
- Enhanced parental leave benefits
- Opportunity to join our healthcare cash plan
The What…
As a Team Member, you will be at the heart of the customer experience! No two shifts are the same; you may be welcoming customers at reception, hosting parties, or serving food and drinks. Your professional and energetic approach will ensure customers have a memorable and enjoyable visit.
Team Members are trained across all key areas of the centre to support the customer journey. You may also be required to work in the kitchen.
Opening Hours And Shift Patterns
Our centres are typically open from 9am to midnight, seven days a week. This role is based on weekend shifts (Friday to Sunday). Peak times are evenings, weekends, and school holidays.
Typical shift patterns include:
- Weekend AM shifts: 09:00 – 18:00
- Weekend PM shifts: 16:00 – 01:00
Shift times vary by centre and will be confirmed at interview. Under 18s may work until midnight but no later.
You will receive thorough induction and ongoing training, with opportunities for career progression, including apprenticeships and management training.
To be a successful Team Member, you\’ll need:
- Excellent customer service and communication skills
- High energy and ability to work in a fast-paced environment
- A friendly, supportive team player
- Flexibility in working hours and shifts
- Basic literacy and numeracy skills
The Who…
Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition. Since listing on the stock market in 2016, we\’ve expanded to over 75 UK centres and 15 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are committed to diversity, inclusion, and creating a supportive work environment that values individual contributions and promotes equal opportunities.
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Team Member - Weekend employer: Hollywood Bowl Group Plc
Contact Detail:
Hollywood Bowl Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Weekend
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding what they stand for will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to demonstrate your customer service skills. Think of specific examples from your past experiences where you provided excellent service, as this role heavily relies on creating memorable experiences for customers.
✨Tip Number 3
Show your enthusiasm for working in a fast-paced environment. During your interactions, express your excitement about the dynamic nature of the role and how you thrive under pressure, especially during busy weekends.
✨Tip Number 4
Be flexible with your availability. Since the role requires weekend work, emphasise your willingness to adapt to various shift patterns, which will make you a more attractive candidate for the position.
We think you need these skills to ace Team Member - Weekend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required high energy and teamwork. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Hollywood Bowl Group and how you can contribute to creating memorable experiences for customers.
Showcase Flexibility: Emphasise your availability for weekend shifts and your willingness to adapt to different roles within the centre. This is crucial for a position that requires working during busy times.
Highlight Teamwork Skills: Since the role involves working closely with others, provide examples of how you've successfully collaborated in previous jobs or projects. This will show that you're a supportive team player.
How to prepare for a job interview at Hollywood Bowl Group Plc
✨Show Your Enthusiasm
As a Team Member, your energy and enthusiasm are key. Make sure to express your excitement about the role and the company during the interview. Share examples of how you've created positive experiences for customers in the past.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous customer service experiences. Highlight specific situations where you went above and beyond to help a customer or resolve an issue. This will show that you understand the importance of outstanding service.
✨Be Flexible and Adaptable
The role requires flexibility with working hours and shift patterns. Be ready to discuss your availability and willingness to work during busy times, such as weekends and holidays. This shows that you're committed to being a reliable team member.
✨Ask Questions
At the end of the interview, don't hesitate to ask questions about the role, team dynamics, or training opportunities. This demonstrates your interest in the position and helps you gauge if it's the right fit for you.
