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For Companies At a Glance
- Tasks: Join us as a Team Member, providing top-notch customer service and creating memorable experiences.
- Company: Hollywood Bowl Group is a leading family entertainment provider with 75 centres across the UK.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and ongoing training opportunities.
- Why this job: Be part of a fun, dynamic team where no two shifts are the same and growth is encouraged.
- Qualifications: We seek energetic team players with great communication skills and a passion for customer service.
- Other info: Flexible weekend shifts available; perfect for students looking to earn while having fun!
Overview
Are you looking for a fun and fast-paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service?
The Why
Join Hollywood Bowl Group as a Team Member; in return you\’ll get:
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer\’s journey. No two shifts are the same; you may be welcoming customers at reception, hosting parties on the lanes, or serving food & drink from our bar and diner. Your professional and engaging customer service, high energy and enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit. Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you\’ll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours And Shift Patterns
Our centres are typically open seven days a week, from 9am to midnight. This role is based on working during the weekend (Friday – Sunday). Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants. Here is an overview of the typical shift patterns we have in centre, from Friday to Sunday.
- Weekend AM shifts are typically 09.00 – 18.00
- Weekend PM shifts are typically 16.00 – 01.00
*Opening times and shift patterns will vary from centre to centre; your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Member, we\’ll want to see
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. We value diversity and inclusion and are committed to creating a working environment that promotes equal opportunities.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Entertainment Providers
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Team Member - Weekend employer: Hollywood Bowl Group Plc
Contact Detail:
Hollywood Bowl Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Weekend
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding what they stand for will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to demonstrate your customer service skills. Think of specific examples from your past experiences where you provided excellent service, as this role heavily relies on creating memorable experiences for customers.
✨Tip Number 3
Show your enthusiasm for working in a fast-paced environment. During your interactions, express your excitement about the dynamic nature of the role and how you thrive under pressure, especially during busy weekends.
✨Tip Number 4
Be flexible with your availability. Since the role requires weekend work, emphasise your willingness to adapt to various shift patterns, which will make you a more attractive candidate for the position.
We think you need these skills to ace Team Member - Weekend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required high energy and teamwork. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Hollywood Bowl Group and how you can contribute to creating memorable experiences for customers.
Showcase Flexibility: Emphasise your availability for weekend shifts and your willingness to adapt to different roles within the centre. This is crucial for a position that requires working during busy times.
Highlight Teamwork Skills: Since the role involves working closely with others, provide examples of how you've successfully collaborated in previous jobs or projects. This will show that you're a supportive team player.
How to prepare for a job interview at Hollywood Bowl Group Plc
✨Show Your Enthusiasm
As a Team Member, your energy and enthusiasm are key. Make sure to express your excitement about the role and the company during the interview. Share examples of how you've created positive experiences for customers in the past.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous customer service experiences. Highlight specific situations where you went above and beyond to help a customer or resolve an issue. This will show that you understand the importance of outstanding service.
✨Be Flexible and Adaptable
The role requires flexibility with working hours and shift patterns. Be ready to discuss your availability and willingness to work during busy times, such as weekends and holidays. This shows that you're committed to being a reliable team member.
✨Ask Questions
At the end of the interview, don't hesitate to ask questions about the role, team dynamics, or training opportunities. This demonstrates your interest in the position and helps you gauge if it's the right fit for you.
