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For Companies At a Glance
- Tasks: Deliver awesome customer service and create a fun atmosphere at our bowling centre.
- Company: Join Hollywood Bowl Group, a leader in affordable fun and healthy competition.
- Benefits: Earn extra pay, enjoy discounts, and access training programmes for career growth.
- Why this job: Be part of a vibrant team and make every customer's visit memorable.
- Qualifications: Great communication skills and a passion for teamwork in a fast-paced setting.
- Other info: Flexible weekend shifts with opportunities for ongoing training and development.
Overview
Hollywood Bowl Group is looking for a Team Member to provide outstanding customer service and contribute to a fun, fast-paced environment. You may be welcoming customers at reception, hosting parties on the lanes, or serving at the bar and diner. You will be trained across all key areas of the centre to support the customer journey, with potential duties in the kitchen.
The Why
Benefits and opportunities include:
- Additional pay of 50p per hour, paid monthly
- Access to apprenticeship programmes and in-house management training
- Optional pension plan
- Extra holiday with length of service up to five days
- Ongoing training and career development, with fast-track opportunities
- Monthly free game vouchers
- Discounts: 30% off food and drink for you and up to five friends; 50% off food when you are working
- Team Member Support Programme with counselling, life coaching, CBT resources and Mental Health First Aiders
- Financial long service awards
- £15 donation to charity partner after induction
- Enhanced family leave benefits (maternity, paternity, adoption, shared parental)
- Access to a healthcare cash plan
The What
As a Team Member, you will be at the centre of the customer journey. Shifts vary and may include reception duties, hosting, or serving from the bar and diner. You will be expected to deliver professional, engaging customer service with energy and enthusiasm to ensure a value-for-money experience for every visit.
Team Members are trained across centre operations to provide support at every stage of the customer journey. You may be required to work in the kitchen.
Opening Hours And Shift Patterns
Centres are typically open seven days a week from 9:00 to 00:00. The role is based on weekend work (Friday – Sunday). Evenings, weekends, and school holidays are peak times, so availability is important. Typical shift patterns Friday to Sunday:
- Weekend AM shifts: 09:00 – 18:00
- Weekend PM shifts: 16:00 – 01:00
Opening times and shift patterns vary by centre and will be confirmed at interview. Team Members under 18 may work until midnight, but not later.
You will receive a thorough induction and ongoing training, plus career development opportunities including access to apprenticeship programmes and in-house management training.
To Be a Successful Team Member, We’d Like to See
- Excellent customer service and clear communication
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive, and collaborative team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
About Hollywood Bowl Group
Hollywood Bowl Group brings families and friends together for affordable fun and healthy competition. Since listing on the main stock market in 2016, we have 75+ centres in the UK and 15 in Canada across multiple brands. We are a diverse and inclusive employer committed to equal opportunities.
Note: The information above reflects typical responsibilities and benefits and may vary by centre. This role is advertised to be filled as soon as a suitable candidate is found.
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Team Member - Weekend employer: Hollywood Bowl Group Plc
Contact Detail:
Hollywood Bowl Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Weekend
✨Tip Number 1
Get to know the Hollywood Bowl vibe! Before your interview, pop into a centre and soak up the atmosphere. This will help you understand what makes their customer service stand out and give you some great talking points during your chat.
✨Tip Number 2
Show off your personality! When you're in the interview, let your energy shine through. They’re looking for someone who can bring fun and enthusiasm to the team, so don’t be afraid to show them how you can contribute to that lively environment.
✨Tip Number 3
Be flexible with your availability. Since this role is all about weekend shifts, make sure you highlight your willingness to work those busy times. It shows you’re committed and ready to jump in when they need you most!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Team Member - Weekend
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your enthusiasm for customer service and how you can bring energy to our team. Don’t be afraid to show us what makes you unique!
Tailor Your Application: Make sure to tailor your application to the Team Member role. Highlight any relevant experience in customer service or fast-paced environments. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hollywood Bowl Group Plc
✨Know the Customer Journey
Familiarise yourself with the customer journey at Hollywood Bowl. Understand how each role contributes to creating a fun experience, from reception to serving food. This will help you demonstrate your enthusiasm for providing excellent customer service during the interview.
✨Show Your Energy and Enthusiasm
This role requires high energy and a positive attitude. Be prepared to share examples of how you've maintained a lively atmosphere in previous jobs or activities. Show them that you can bring that same energy to their team!
✨Flexibility is Key
Since the job involves weekend shifts, highlight your availability and willingness to work during peak times. Mention any past experiences where you adapted to changing schedules or worked in fast-paced environments to showcase your flexibility.
✨Ask Questions About Training Opportunities
Hollywood Bowl offers ongoing training and career development. Prepare thoughtful questions about the apprenticeship programmes and management training they provide. This shows your interest in growing within the company and your commitment to the role.