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For Companies At a Glance
- Tasks: Join us as a Team Member, welcoming customers and ensuring they have a blast!
- Company: Hollywood Bowl Group is all about fun, competition, and creating memories for families and friends.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and career development opportunities.
- Why this job: This role offers a vibrant atmosphere, diverse tasks, and the chance to grow your skills.
- Qualifications: We seek energetic team players with great customer service skills and flexibility in working hours.
- Other info: Shifts vary; perfect for students looking for part-time work during evenings and weekends.
About The Role
Are you looking for a fun and fast paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why…
Join Hollywood Bowl Group as a Team Member. In return you\\\’ll get:
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What…
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer\\\’s journey!
No two shifts are the same, you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you\\\’ll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours And Shift Patterns
Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.
Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday.
- Weekday AM shifts are typically 09.00 – 17.00
- Weekday PM shifts are typically 17.00 – 00.00
- Weekend AM shifts are typically 09.00 – 18.00
- Weekend PM shifts are typically 16.00 – 01.00
Opening times and shift patterns will vary from centre to centre. Team Members under the age of 18 may be expected to work up until midnight, but no later. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Member, we\\\’ll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who…
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.
Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we\\\’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we\\\’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
- Industries: Entertainment Providers
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Team Member employer: Hollywood Bowl Group Plc
Contact Detail:
Hollywood Bowl Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding what they stand for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the role is all about creating memorable experiences for customers, sharing specific examples of how you've excelled in similar situations can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Given the varied shift patterns, showing that you can adapt to different schedules will demonstrate your commitment and willingness to meet the team's needs.
✨Tip Number 4
Engage with current employees or read reviews about working at Hollywood Bowl Group. This can provide insights into the company culture and help you tailor your approach, making you a more appealing candidate.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and teamwork. Use specific examples that demonstrate your ability to thrive in a fast-paced environment, as this is crucial for the Team Member role.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the company. Mention why you want to work at Hollywood Bowl Group and how your skills align with their values of fun and customer satisfaction.
Showcase Your Flexibility: In your application, emphasise your availability for various shifts, especially during peak times like evenings and weekends. This shows that you are adaptable and willing to meet the company's needs.
Highlight Teamwork Skills: Since the role requires being a supportive team player, include examples of past experiences where you successfully collaborated with others. This could be from previous jobs, school projects, or volunteer work.
How to prepare for a job interview at Hollywood Bowl Group Plc
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Hollywood Bowl Group thrives on creating fun experiences, so demonstrating your passion for customer service and a lively work environment will resonate well with the interviewers.
✨Highlight Teamwork Skills
As a Team Member, you'll be part of a dynamic team. Share examples from your past experiences where you successfully collaborated with others. This will show that you're a supportive team player, which is crucial for this role.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service situations. Think of times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to provide outstanding service, which is key for success at Hollywood Bowl Group.
✨Be Flexible and Open-Minded
The role requires flexibility in working hours and tasks. Be prepared to discuss your availability and willingness to take on various responsibilities, from hosting parties to supporting kitchen staff. This adaptability will be highly valued by the interviewers.
